Customer Success Manager (Singapore) - Forward Engineering
The Manager, Customer Success is focused on ensuring our customers’ success, driving growth/adoption of our products as well as boosting renewals and gleaning strategic insights that improve our product value. This is an exciting career opportunity to influence our customers and Tookitaki success alike. Reporting to the Director, Forward Engineering, this role will lead a team of customer success champions managing strategic and enterprise customers/accounts. We are looking for someone who is truly passionate about customer advocacy and team development and has a proven track record. Additionally, you will have a focus on quality management and foster an environment of innovation and high accountability, and demonstrate the ability to drive continuous operational improvement.
Must Haves
- 3 to 7 years of experience customer success manager to driving customer success and adoption in B2B environments
- Previous experience with a SaaS solutions company and/or an enterprise software company
- Bachelor’s degree in computer science or Math or Stats, with an MBA from a reputed institution
- Singaporean with Mandarin-speaking for handling our regional clients
- Ability to build relationships with customers with proven customer-facing skills
- Good listening skills
- Good communication skills especially ability to articulate customer needs clearly
- Strong empathy for customers and passion for revenue and growth
Good to Have
- Passionate about driving and tracking a consistent engagement process with all customers
- Highly data-driven with a dedication to following the process
- Able to understand technical details and problem solving
- Demonstrated trajectory of success with people-management
- Ability to manage influence through persuasion, negotiation, and consensus building
- Business understanding in AML will be added advantage
- Good understanding of AI/Big data technologies
- Deep understanding of value drivers in recurring revenue business models
- Analytical and process-driven mindset
- Demonstrated desire for continuous learning and improvement
- Excellent communication and presentation skills
- Able to work in startup culture
- Good understanding of Cloud platforms (Amazon Web Services, Azure)
- Ability to effectively collaborate with internal teams to advocate for and represent the voice of the customer.
Job Perks
- Attractive variable compensation package
- Flexible working hours – everything is results-oriented
- Opportunity to work with an award-winning organization in the hottest space in tech – artificial intelligence and advanced machine learning
