JOB DESCRIPTION

Guesty is looking for an IT Specialist to join our IT Department to support the company employees and be part of a fast-paced growing company.

This position is for an IT Ninja to support and manage incidents, issues, and IT-related inquiries across the business and would like to grow and learn in a great company.

 

Responsibilities

● Provide IT support for Guesty employees - using Windows and MAC.

● Diagnose and resolve basic computer technical issues.

● Training and onboarding new employees. 

● Manage and maintain IT inventory. 

● Monitor and work with the Help desk support ticketing system.

● Follow IT procedures and maintain the IT documentation.

● Support office network hardware and infrastructure.

 

Requirements

● 2-3 years of work experience (or equivalent experience from startup companies).

● Knowledge of SAAS applications (Google Workspace & Office 365)

● Vast knowledge of Apple OS X.

● Familiarity with hardware components (desktops, laptops)

● Great communication skills for communication with employees globally and

  within the global IT group.

● Multi-tasking skills and ability to work under pressure.

● English - high level (spoken and written).

● Experience with Okta (single sign-on)

● Vast experience with Jamf.

 

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