About Us

The 4M story is one you likely haven’t heard before. We're on a mission to create a global map of the subsurface - doing for the world below ground what Google Maps did for the world above. Achieving this vision requires cutting-edge products and technology, which come to life through strong, collaborative teams of talented people who thrive on innovation and tackling complex challenges.

The Opportunity

We are seeking a Customer Success Director to lead our post-sales efforts and drive meaningful value for our customers. This role demands a data-driven, action-oriented professional with a passion for product and UX, exceptional leadership skills, and a collaborative mindset. You will be pivotal in ensuring customer success and adoption while fostering strong cross-functional partnerships.

Key Responsibilities:

• Define and implement a customer success strategy that aligns with the company’s growth objectives, focusing on scalable solutions to drive product adoption, usage, and revenue growth.
• Take a hands-on approach to executing key initiatives, directly engaging with customers and delivering solutions.
• Build and lead a high-performing Customer Success team, fostering professional growth while ensuring alignment with company and customer goals.
• Establish clear accountability for team and individual performance to achieve measurable results.
• Utilize BI tools and data insights to identify trends, inform decisions, and optimize customer success strategies.
• Collaborate with Sales, Product, and Marketing teams to ensure cohesive efforts and unified business objectives.
• Advocate for the voice of the customer by ensuring feedback informs product and service improvements.
• Apply project and change management frameworks to manage and deliver seamless, impactful customer experiences directly.

• 6+ years of experience in customer support, onboarding, or account management, including 3+ years leading a Customer Success or post-sales team.
• Proven track record in early-stage SaaS startups, particularly Series A/B companies navigating evolving product-market fit.
• Demonstrated success in developing and implementing effective customer success strategies, processes, and best practices.
• Experience driving and measuring user adoption and customer engagement.
• Exceptional communication skills (written and verbal.
• Proficiency in BI tools and data analysis, with a focus on deriving actionable insights.
• Data-driven, action-oriented, and passionate about product and UX.
• Strong collaborator who thrives in cross-functional environments.
• Skilled coach and mentor with the ability to inspire and develop team members.
• Accountable and results-focused, with a strong sense of ownership.

Preferred Qualifications:

• Experience working with Israeli companies, teams, or customers.
• Certifications in project management (PMP) or change management (CM).
• Background in consulting or related fields.