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*Customer Success Manager

Buildots

Buildots

Customer Service, Sales & Business Development
Arizona, USA
Posted on Monday, July 1, 2024

About Buildots

Buildots is revolutionizing the construction sector by introducing advanced AI and Computer Vision technologies into the traditional construction world. The platform seamlessly transforms construction sites into digital environments, where data is the key to saving time and minimizing costs.

The product is live on sites in more than 15 countries, creating tremendous value for our clients and users. The Company has raised over $100M and is backed by a top-notch investors team that includes VCs, construction industry leaders, and well-known angel investors.

Key Responsibilities:

  • Lead the relationship, implementation, and success of one of Buildots’ largest clients.
  • Responsible for the smooth operations of the project and primary point of contact for the entire project team.
  • Continuously work to identify ways to maximize the platform's value for the clients, and map unique needs critical to making Buildots the focal point of their processes.
  • Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it.
  • Understand the complexities and work with our internal project managers to best configure the system to support these projects.
  • Continuing success: responding to requests, making sure our clients succeed in using the system to improve their process and outcome, and in turn, continually looking to improve the way we operate
  • Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.

Requirements:

  • Background of at least 5 years in Civil engineering /construction project management
  • Passionate about construction and believe in the impact that using advanced technologies could bring to the construction industry.
  • Proactive and independent achiever, self-learner, able to handle a task from idea to production, able to take ownership of the tasks at hand
  • Fast thinking, problem solver, ability to pass on information to the relevant internal teams for action
  • People and communication skills, comfortable having conversations with a diverse range of clients across different roles, countries, and cultures in person, over the phone or on video calls to deliver complex messages.
  • Great analytical and technical skills
  • Experience as a VDC Manager in construction projects - Advantage
  • Good vibes and a sense of humor – a must-have!

*By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.