About Buildots:

Buildots is transforming construction management with AI and computer vision.

Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years. Until now. Backed by leading VCs and industry pioneers, Buildots enables a new, performance-driven approach.

Deployed on hundreds of projects across North America, Europe and the Middle East, Buildots is already reshaping the future of the world's largest industry and we're on track for rapid expansion in 2025.

Buildots’ customers include top global contractors, consultants and owners – Sir Robert McAlpine, Kier, Wates, Intel and Berkeley Homes, to name a few.

About the Role:

At Buildots, Customer Success Managers are at the heart of our mission: ensuring project teams extract maximum value from our platform, embed it seamlessly into their workflows, and become advocates who help drive account expansion across their organizations.

The Customer Success team plays a pivotal role not only in account growth, but also in strategic company initiatives—contributing directly to marketing through case studies, and to product development by gathering impactful feedback from the field.

We’re looking for an experienced, people-first Customer Success Team Lead to manage our Europe & Israel region. You’ll be responsible for overseeing onboarding, adoption, and ongoing success for a growing portfolio of customers, while leading a team of high-performing CSMs. This is a cross-functional leadership role that works closely with Product, Marketing, and Sales to ensure customer impact translates into broader business success.

What you'll do:

• Lead, coach, and develop a high-performing team of Customer Success Managers
• Oversee customer onboarding, adoption, and success across the team’s portfolio
• Define and track team and individual KPIs to ensure alignment with business goals
• Own CS operations, including CRM systems (Planhat, Salesforce) and process implementation
• Proactively identify risk and manage escalations across the portfolio
• Drive the creation of impactful case studies and ROI storytelling for strategic accounts
• Build the Customer Success playbooks for the CS teams
• Collaborate cross-functionally to shape scalable initiatives and customer success best practices - particularly manage the feedback product and ensuring clear follow-up on product roadmap with clients
• Build trusted relationships with key projects to support retention and expansion

Requirements

• 4+ years of experience in a B2B customer-facing role
• 3+ years of experience managing a Customer Success team
• Strategic & entrepreneurial mindset – You don’t just follow playbooks—you create and refine them. You thrive in early-stage startups, move fast, and build scalable processes. You take ownership, anticipate challenges, and drive impact.
• Strong operational and analytical skills, with a proactive approach to improvement
• Cross-functional leadership – You partner effectively with Sales, Marketing, Product, and Engineering to align customer needs with business objectives, drive retention, and fuel expansion.
• Exceptional communication & executive presence – You are clear, concise, and persuasive in writing, speaking, and presentations. You can influence stakeholders at all levels, from C-suite executives to frontline team members.
• Proficiency with CS platforms, ideally Planhat and Salesforce
• Experience training and developing CSMs
• Familiarity with the construction industry is a strong plus or a high touch/low tech SAAS

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