The Basic:

• 6-to-10 years relevant work experience (with 3-to-4 prior companies in CS-relevant role)
• 5 years is absolute min / 12 years is likely max
• Some Support and/or Sales Engineering experience is helpful in this range as long as majority AND the most recent experience is Customer Success
• Demonstrated ability to produce product-related, customer-facing documentation
• At least two (2) cybersecurity companies in the relevant experience period
• Some well-qualified candidates will have longer work experience (for example, they started in a corporate or MSSP role) but “relevant” timeframe starts only as defined above
• Must have at least one startup (preferably under $40M in revenue or Series A through D) in the relevant experience timeframe
• Experience with Zendesk (primary) and ClientSuccess (secondary) is helpful
• Capable of beginning with raw data and performing meaningful analysis in the context of product performance, customer activities, etc.
• Excellent communications skills (documentation, presentations, etc.) and mastery of English language
• Ability to support global customers across a range of time-zones