6-to-10 years relevant work experience (with 3-to-4 prior companies in CS-relevant role)
5 years is absolute min / 12 years is likely max
Some Support and/or Sales Engineering experience is helpful in this range as long as majority AND the most recent experience is Customer Success
Demonstrated ability to produce product-related, customer-facing documentation
At least two (2) cybersecurity companies in the relevant experience period
Some well-qualified candidates will have longer work experience (for example, they started in a corporate or MSSP role) but “relevant” timeframe starts only as defined above
Must have at least one startup (preferably under $40M in revenue or Series A through D) in the relevant experience timeframe
Experience with Zendesk (primary) and ClientSuccess (secondary) is helpful
Capable of beginning with raw data and performing meaningful analysis in the context of product performance, customer activities, etc.
Excellent communications skills (documentation, presentations, etc.) and mastery of English language
Ability to support global customers across a range of time-zones