Customer Experience Specialist (night shifts)
Faye
This job is no longer accepting applications
See open jobs at Faye.See open jobs similar to "Customer Experience Specialist (night shifts)" Viola Group.Customer Experience Specialist (night shifts)
Description
This position is for night & weekend shifts only and also accepts candidates for part time
Faye is looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space.
We work in a fun, collaborative and entrepreneurial environment and are looking for a proactive, accountable leader focused on continuous learning and growth to push themselves and our team forward. If you’re process-driven, passionate about the travel space and keen to make an impact, then this is the role for you.
Responsibilities
- Be customer obsessed and set the highest bar for customer care in our industry. This role will be key in developing a top-notch reputation for our growing brand - one that is known for excellence, speed, empathy, proactivity and positivity.
- Handle incoming calls and digital inquiries from our US customers who are traveling stateside and abroad.
- Provide real-time support related to travel inquiries & emergency events.
- Collect & monitor travel intelligence information.
- Interact with travel & medical providers.
- Effectively manage customer contacts across various channels of communication, including phone, e-mail and chat.
- Efficiently handle customer complaints with empathy, knowledge and understanding.
- Complete customer requests in a friendly, professional and timely manner.
- Work collaboratively across teams and departments to help solve any matter at hand.
Qualifications
- Native English speaker / English mother-tongue level- must
- Ability to work only night shifts
- Excellent verbal & written communications skills
- Ability to display great time management and prioritize workload while remaining organized and efficient
- Proven experience in customer service/call center roles
- Familiarity with American customer service and culture
- A medical and/or travel background - a plus
- Tech-oriented
This job is no longer accepting applications
See open jobs at Faye.See open jobs similar to "Customer Experience Specialist (night shifts)" Viola Group.