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Technical Project Manager



IT, Operations
Tel Aviv-Yafo, Israel
Posted on Sunday, March 10, 2024 has been disrupting the traditional eyewear industry, becoming the fastest growing and leading online eyewear retailer in the world with millions of customers. Our cutting edge in-house technologies and data-driven philosophy constantly keep us on the frontline of the global eCommerce B2C industry.

Our Customer Experience team is looking for an experienced & driven Technical Project Manager. This position will be reporting to the VP of Customer Experience.

What You’ll Do

  • Specifying and building tools to improve the speed, quality, and efficiency of Customer Experience.
  • Assisting with the documentation, mapping and constant improvement of procedures.
  • Analyzing workflows and making suggestions to improve efficiency and effectiveness.
  • Developing and maintaining standard operating procedures for common situations and maintaining all CX platforms - Onelogin, Zendesk, Talkdesk, Klaus, Magento, Slack and other tools.
  • Preparing performance reports by collecting and analyzing data to help discover new business opportunities.
  • Taking action regarding responses and reporting to the organization’s leadership.
  • Identifying and acting to remove obstacles to delivering consistently high levels of service for all global Support Sites.
  • Working closely with leadership to help the Customer Experience team to deliver on their components of overall company goals and objectives.
  • Defining and improving Customer Experience workflows.

What do you need to have?

  • 2+ years of proven experience as a Project Manager in technical projects - A Must
  • Able to analyze data, BI and statistics and translate results into actionable items - A Must
  • Proven experience in SQL – a must
  • Excellent written and verbal communication skills in English - A Must
  • Working knowledge of customer service software, databases, and tools - A Must
  • Bachelor's degree in a relevant field such as Mathematics, Statistics, Engineering, Computer Science, or any other quantitative field.
  • Excellent customer-facing and market research skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Self-motivated and self-directed

Role located in Ramat HaChayal, Tel Aviv.