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Assistant Store Manager



Natick, MA, USA
Posted on Thursday, June 6, 2024

As the fastest growing and leading online eyewear retailer in the world, has been at the forefront of disrupting the traditional eyewear industry. With millions of delighted customers, our cutting-edge in-house technologies and data-driven philosophy have been driving our success in the global eCommerce, B2C sector.

Our brick-and-mortar locations are our way of interacting with our millions of customers, allowing new audiences to get to know our brands, providing an exceptional seamless omnichannel personalized shopping experience.

About The Role: is looking for a motivated Assistant Store Manager to join our growing retail business. The overall mission of the Assistant Store Manager is to be a leader within the store by boosting optical sales, ensuring customers and patients are always happy, and achieving the organization's pivotal outcomes via our people-oriented culture and brand experience.

If you have previous retail experience, are a talented salesperson, and possess exceptional leadership skills, you will be a great match for this role. Working knowledge of eyewear products as well as an understanding of eye health are significant advantages.

What you’ll do:

  • Ensure high levels of customer satisfaction through excellent service.
  • Achieving sales targets by assisting customers through the entire shopping journey and guiding the sales associates by sharing your sales knowledge.
  • Complete store administration and ensure compliance with policies and procedures.
  • Maintain outstanding store condition and visual merchandising standards
  • Serves as a responsible alternate store key holder.
  • Responsible to open and close the store.
  • Create an inclusive workplace culture by treating all teammates and customers with respect.
  • Direct a team of Sales Specialists, consistently demonstrating what great service looks like.
  • Help conduct team members' biannual performance reviews with the Store Manager

Who you are:

  • Strong Sales skills.
  • Excited to work and learn at a fast-paced, Hypergrowth company.
  • Backed by professional retail experience at a customer-focused company,
  • A resourceful problem-solver and out-of-the-box thinker when faced with challenges.
  • A positive team member with excellent interpersonal abilities. Able to inspire your team by promoting the Company’s vision and purpose in a compelling way.
  • Equipped with exceptional interpersonal and communication skills to deliver top-notch customer service.
  • Organized, attentive, and detail oriented.
  • Leadership & training experience
  • PREFERRED QUALIFICATIONS – Basic optics knowledge & optical measurement experience

Some benefits of working at for Full-Time Employees:

  • Health, Vision, and Dental insurance
  • Life and ST&LT disability insurance
  • Paid Time Off
  • Paid Sick Time
  • Bereavement Policy
  • Optical Education Reimbursement
  • Free Eyewear
  • Sales Incentive Plan (Monthly and Yearly Bonuses)

Natick MA Pay Range

  • Hourly pay range start * $22
  • Hourly pay range end * $25
  • Incentives Plan

Full Time – Natick Mall,

Natick, Massachusetts 01760