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Collection Team Lead - German Speaking (m/w/x)

Grover

Grover

Berlin, Germany
Posted on Tuesday, April 30, 2024

About Grover

Unlock the future of tech with Grover! We're revolutionizing access to cutting-edge technology, offering affordable and sustainable solutions through flexible tech rental subscriptions. No deposits, no commitments—just the latest tech on-demand, exactly when and where you need it. Join us in transforming the tech landscape across Germany, Austria, Spain, and The Netherlands. Your journey to limitless possibilities begins with Grover!

Our Mission & Vision

To date, Grover has circulated over 1.2 million devices, employs over 400 people, and stands as one of the fastest-growing scale-ups in Europe. We hit Unicorn status in 2022, and are scaling internationally!

We're proud to champion a more sustainable way to use tech. With an average of 3-4 rental cycles per device depending on the category, we estimate that the rental of our portfolio from 2015-2021 resulted in 160,000 fewer e-waste products and about 250 tons of e-waste.

To continue this incredible adventure, we are looking for an ambitious full-time Team Lead Collections DACH to join our talented Debt Collections team.

As a passionate people manager, with a team focus on operational receivables management, you can shape processes and structure and take on local responsibility over a dynamic team that works across departments in an international environment.

🎯 What you will contribute:

  • Act as the first point of escalation, answer questions, and provide support, assistance, and direction to team members, as needed
  • Review aging reports to identify accounts not being worked timely, trends in unpaid orders, and resolve or escalate appropriately
  • Responsible for team management duties which include managing & motivating staff, conducting new-hire interviews and training, tracking daily statistics, performance reviews, and assignment of workload
  • Support daily operational duties and serve as backup for the Department Head, when necessary
  • Quality checking and ensuring compliance with quality standards
  • Liaising with external debt collection agencies and measuring monthly performance
  • Prepare data for external collection agencies or attorneys to resolve delinquent accounts

🤝What you bring:

  • 1+ year of experience as a Team Lead or experience as a Senior Debt Collector
  • Communicative team player with strong leadership skills
  • Native in German and fluent in English
  • Ability to make great business decisions and multi-tasking in a fast-paced environment
  • Ability to delegate tasks and set deadlines
  • Strong knowledge of Microsoft Office applications

❤️‍🔥 What you will love about us:

  • Hybrid model with 30 days per year to work abroad
  • 28 days of paid vacation, plus another additional day after 3 & 4 years
  • BVG monthly discount to drive you anywhere in Berlin
  • Company Pension Scheme and a top-up to Parental Leave (for both parents)
  • Online Mental Wellness support with Nilohealth
  • Urban Sports Club or ClassPass Corporate Discount
  • Annual learning budget of 1000€
  • 1 Paid Volunteering Day per Month
  • Online German Classes through LanguageHero and Babbel subscription
  • Exclusive Grover Tech discount for you & your loved ones
  • Engaging, open office located in Berlin-Schöneberg with a diverse global team of 72 nationalities (and counting!)

Embark on a rewarding journey with the Grover Rocketship, where your impact is felt, and together, we cultivate a more circular world. 💚

We are looking forward to e-meeting you! 🚀