Founded in 2015, Grover enables consumers and businesses across Europe to subscribe to tech devices and comprehensive technology solutions - from individual smartphones, laptops, and wearables to full corporate device setups. The company offers access to over 1,000 unique tech items on flexible and financially convenient terms. A pioneer of the circular economy, Grover refurbishes and recirculates devices to help eliminate e-waste.

We are looking for a Debt Collections Agent - Dutch Market to join our talented Debt Collection team in Lisbon.

🎯 What you will contribute:

Contact customers via phone and email to inform them of overdue payments
Plan a course of action to recover outstanding payments
Negotiate payoff deadlines or payment plans
Respond to customer queries
Investigate and resolve discrepancies
Update account status and database
Alert superiors of debtors unwilling or unable to pay when necessary

🤝 What you bring:

First experience in Debt Collection
Customer service orientation
Basic understanding of accounting principles
Ability to multitask and work with targets and tight deadlines
Experience with MS Office and Salesforce
Excellent communication and negotiation skills
Fluent in Dutch (C1 min) and English (C1 min)

❤️‍🔥 What you will love about us:

Flexible working hours combined with a semi-remote work structure
Mental health support with Nilohealth
Physical health support with ClassPass
Annual learning budget of 750€ per year
Exclusive Grover Tech discount for your friends and family

Looking forward to e-meeting you!

Apply now

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