Guesty is the all-in-one platform that helps hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup transforming the industry—from enhancing guest experiences to driving business growth.

With a powerful suite of features and integrations with 150+ industry partners—including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and more—Guesty empowers property managers to deliver top-tier guest experiences while running efficient, data-driven operations.

We’re proud to have over 800 team members across 16 countries, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are seeking a customer-focused and analytically minded Customer Experience Accounting Specialist to join our team in Manila or Cebu.

If you enjoy helping clients, solving problems, and working with financial and business systems, we invite you to be part of our journey!

As a Customer Experience Accounting Specialist at Guesty, you’ll support clients using Guesty’s financial, business, and accounting-related features and dashboards. You will handle client-facing support tickets related to financial workflows, business configurations, and owner-related setups, while ensuring accurate system configuration, reporting, and financial visibility within Guesty.

You will act as a trusted financial and product expert, helping customers resolve issues, understand their data, and successfully leverage Guesty’s financial and accounting tools.

Work Model: This role is open in Manila and Cebu. Work model details will be discussed during the hiring process.

Responsibilities:

• Handle client support tickets related to Guesty’s financial and accounting features, including dashboards, reports, and business workflows.
• Assist customers with setup and troubleshooting of configurations such as business models, revenue allocation, owner statements, payouts, and trust accounting.
• Support customers in understanding how financial transactions and business rules flow through Guesty’s system.
• Analyze financial dashboards and reports to identify discrepancies, configuration issues, or data inconsistencies.
• Guide customers through reconciliation processes, deposits, balance tracking, and period closing.
• Support customers with locked accounting periods and historical data accuracy.
• Serve as a trusted advisor by educating customers on system logic, financial features, and best practices.
• Collaborate with Product, Engineering, Customer Experience, and Finance teams to resolve complex financial or business-logic-related issues.
• Maintain strong knowledge of Guesty’s financial and accounting functionality and stay updated on new features and enhancements.
• Contribute to internal documentation and knowledge bases related to financial features and recurring customer issues.
  
  

Requirements:

Qualifications:

• 2+ years of experience in accounting, financial operations, financial systems, or SaaS support in a systems-driven environment.
• Strong understanding of financial and accounting fundamentals (e.g., double-entry bookkeeping, revenue recognition, and reconciliations).
• Experience in a client-facing support or customer service role handling cases or tickets.
• Experience working with financial dashboards, reports, and system configurations.
• Proven ability to investigate data discrepancies and resolve customer-reported financial or system issues.
• Ability to work in a fast-paced environment and manage multiple client cases simultaneously.
• Experience in hospitality, property management, or property management systems is an advantage.
• Languages: English (Fluent); additional languages are a strong advantage.
  
  

Key Skills:

• Excellent verbal and written communication skills for explaining financial and system concepts clearly to customers.
• Strong analytical and problem-solving skills with high attention to detail.
• Technical aptitude to understand system logic and how data flows between business rules, transactions, and reports.
• Strong organizational and time management skills.
• Collaborative mindset with the ability to work cross-functionally with technical and non-technical teams.
• Customer-first mindset with the ability to balance service quality and financial accuracy.
  
  

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Why You’ll Love Working With Us in Manila!

Welcome to our Manila team! Here, we mix meaningful work with exciting perks and a workplace culture that makes every day worth showing up for. Enjoy the best of both worlds with our hybrid work setup- focus at home, collaborate in the office.

Health & Wellness, Covered

• HMO with Life Insurance – Your health is our top priority.
• Dental Plan – For you and one lucky dependent.
• Wellness Programs – Stay sharp, stay healthy, stay balanced.
  
  

Grow, Glow, and Go Big

• Performance Bonuses & Incentives – Recognizing results, rewarding impact.
• Referral Program – Bring in awesome people and earn rewards!
• Professional Development – Learn, lead, and level up your career.
  
  

Time Off & Time to Celebrate

• 24 Paid Leaves – Recharge, explore, or just Netflix and nap.
• Birthday & Work Anniversary Celebrations – Because you deserve more than just a cake emoji
• Team Events – We work hard and party harder!
  
  

Office Perks That Make You Smile

• Weekly Waffles, Ice Cream, & Games – Yes, really.
• Unlimited Coffee – Your caffeine needs, fully supported.
• Fun Workspaces – Collaboration, comfort, and good vibes only.
  
  

Work Setup

• Hybrid
  
  

Join us and discover how work can be both exciting and rewarding!

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.