We are looking for a customer-focused and analytically minded Accounting Specialist to support clients using Guesty’s financial, business, and accounting-related features and dashboards.

In this role, you will handle client-facing support tickets related to financial workflows, business configurations, and owner-related setups while ensuring accurate system configuration, reporting, and financial visibility within Guesty. You will act as a trusted financial and product expert, helping customers resolve issues, understand their data, and successfully use Guesty’s financial and accounting tools.

Responsibilities

• Handle client support tickets related to Guesty’s financial and accounting features, including dashboards, reports, and business workflows.
• Assist customers with setup and troubleshooting of configurations such as business models, revenue allocation, owner statements, payouts, and trust accounting.
• Support customers in understanding how financial transactions and business rules flow through Guesty’s system.
• Analyze financial dashboards and reports to identify discrepancies, configuration issues, or data inconsistencies.
• Guide customers through reconciliation processes, deposits, balance tracking, and period closing.
• Support customers with locked accounting periods and historical data accuracy.
• Serve as a trusted advisor by educating customers on system logic, financial features, and best practices.
• Collaborate with Product, Engineering, Customer Experience, and Finance teams to resolve complex financial or business-logic-related issues.
• Maintain strong knowledge of Guesty’s financial and accounting functionality and stay updated on new features and enhancements.
• Contribute to internal documentation and knowledge bases related to financial features and recurring customer issues.

Requirements

Qualifications:

• 2+ years of experience in accounting, financial operations, financial systems, or SaaS support in a systems-driven environment.
• Strong understanding of financial and accounting fundamentals (e.g., double-entry bookkeeping, revenue recognition, and reconciliations).
• Experience in a client-facing support or customer service role handling cases or tickets.
• Experience working with financial dashboards, reports, and system configurations.
• Proven ability to investigate data discrepancies and resolve customer-reported financial or system issues.
• Ability to work in a fast-paced environment and manage multiple client cases simultaneously.
• Experience in hospitality, property management, or property management systems is an advantage.
• Languages: English (fluent); additional languages are a strong advantage.

Key Skills:

• Excellent verbal and written communication skills for explaining financial and system concepts clearly to customers.
• Strong analytical and problem-solving skills with high attention to detail.
• Technical aptitude to understand system logic and how data flows between business rules, transactions, and reports.
• Strong organizational and time management skills.
• Collaborative mindset with the ability to work cross-functionally with technical and non-technical teams.
• Customer-first mindset with the ability to balance service quality and financial accuracy.