Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for a Customer Experience Accounting Specialist that will support clients in navigating Guesty’s financial and accounting features, ensuring accurate configurations, smooth workflows, and a strong understanding of system logic.

"This role is a hybrid position based in our Tel Aviv office. Please note that this is initially a 9-month temporary position, with the possibility of converting to a permanent role"

Responsibilities:

• Manage client support tickets related to financial features, including dashboards, reports, and workflows
• Assist with setup and troubleshooting of configurations (business models, revenue allocation, owner statements, payouts, trust accounting)
• Explain how financial transactions and business rules operate within the system
• Analyze dashboards and reports to identify discrepancies, configuration issues, or data inconsistencies
• Guide clients through reconciliation processes, deposits, balance tracking, and period closing
• Support issues related to locked accounting periods and historical data accuracy
• Act as a trusted advisor by educating clients on financial features, system logic, and best practices
• Collaborate with Product, Engineering, CX, and Finance teams to resolve complex issues
• Stay up to date on product features and financial functionality
• Contribute to internal documentation and knowledge base
  
  

Requirements:

• Native or near-native English (additional languages are an advantage)
• Tech-savvy - strong computer skills
• Solid understanding of accounting fundamentals (e.g., double-entry bookkeeping, revenue recognition, reconciliations)
• Strong analytical thinking and attention to detail
• Excellent written and verbal communication skills
• Experience in a client-facing support role (ticket/case management)
• Experience working with financial reports, dashboards, and configurations
• Proven ability to investigate discrepancies and resolve financial/system issues
• Ability to multitask in a fast-paced environment
• Experience in hospitality, property management, or PMS — advantage
• Experience working with Product teams — advantage
  
  

Experience & Education

• 1+ years of experience in accounting, financial operations, financial systems, or SaaS support — required
• Bachelor’s degree in Accounting, Economics, Business Administration, or equivalent
• Strong proficiency in Excel/Google Sheets and familiarity with Docs and Slides
• Technical/analytical experience (e.g., audit logs, data analysis)
• Experience with Zendesk/Jira or similar ticketing systems — advantage
  
  

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.