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Onboarding Agent -LATAM

HyperGuest Ltd.

HyperGuest Ltd.

Argentina
Posted on Tuesday, March 5, 2024

Onboarding Agent -LATAM

  • Support
  • Argentina
  • Full-time

Description

HyperGuest is looking for a Hotel onboarding Agent to join our team in LATAM!

As a Onboarding Agent in Hyperguest Platform, you will assist our new customers to solve configuration-related needs in order to set the hotel's online distribution within our system

We are looking for someone who is Self starter and looking to make a major impact in a fast growing company

Responsibilities

  • Set up hotel's profile based on Department's guidelines
  • Serve as a primary contact for customers during the Onboarding process
  • Provide insights to our business customers to ensure that they get the most out of the platform with the aim of helping grow our customer base
  • Implement customer support software tools
  • Promote a "customer first" environment at all times
  • Communicate with customers worldwide through video calls, online chat, and emails
  • Understand customer outcomes and analyze customer needs
  • Achieve high Customer Satisfaction and retention

Requirements

  • 3+ years customer success experience
  • Experience in implementation of customer support software tools – A must
  • Experience is solving technical troubleshooting
  • Proven track record of working in a customer-facing role
  • Excellent English both spoken and written – A must
  • Hotel Revenue Management / Hotel Reservations Department knowledge- A plus
  • Knowledge and experience with hotels reservation and Channel Manager systems – A plus
  • Strong analytical skills, with the ability to translate data into insights
  • Passionate to provide great service to customers worldwide