Customer Service Agent - Claims - INSHUR (UK)
Previous experience is not essential as full training will be provided.
Are you keen to work somewhere that’s stimulating and friendly, with countless opportunities for growth and plenty of freedom to make a real impact? This could be the place for you!
We are looking for a Customer Service Agent - Claims, here at INSHUR; based in beautiful Brighton (sea, chips and seagulls included) and working in a hybrid environment. We'd love you to join us in our office at least once a week. A key strategic development is the formation of our own in-house claims department. Our goal is to provide superior customer claims experience whilst delivering market leading incurred claims costs underpinned by strategic partnerships with our suppliers.
Reporting to the Claims Manager, you'll have the opportunity to positively influence the average claims cost within the team by identifying intervention opportunities and providing customers with the best solution to meet their needs.
We value high performance and care deeply about making INSHUR feel like a place where everyone is building something really special, that we can all be proud of, and doing it with friends.
What you'll do:
You will be crucial in ensuring that we embrace relevant technology and supplier support to positively enhance the customer’s claim experience. As a natural team player you will ensure new claims are set up accurately and initial actions are completed, whilst embracing both the values and culture upon which INSHUR was founded.
We don’t have a checklist of skills - our hiring process is much more about aptitude and passion than ticking boxes. So don’t worry if you’ve not used a particular tool or checked off all the listed skills and experience.
That said, below is a guideline of skills that we think would make you successful in this role.
We'd love to hear from you if you:
- Are a good communicator.
- Confident and assertive
Your colleagues say you:
- Entrepreneurial, extremely proactive and full of initiatives.
- A true team player, keen to learn from others and keen to share your learnings.
- Customer centric with a great eye for strategic process development.
What we offer
We provide a friendly and stimulating environment for everyone to grow, learn and thrive in. We operate in a hybrid environment and we encourage a flexible way of working to adapt to personal circumstances and individual and business needs.
We offer all our employees stock options and we will pay into your pension monthly. We've also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this includes:
- 30 days of holiday annually in addition to bank holidays
- Private healthcare scheme for you and your family
- Life Insurance
- Up to 13 weeks of parental leave at full pay, regardless of your gender
- Flexible working hours
- Annual personal training allowance and regular learning opportunities
- Monthly flexible wellbeing allowance to help you stay healthy and productive
- Access to Employee Assistance Program
It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need.
INSHUR is the leading provider of insurance across North America and Europe that satisfies the diverse needs of on-demand drivers.
With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber and Amazon, we’ve been helping drivers stay on the road since 2016 through our data, technology and in-house expertise.
As a global team of around 200 people based across the US, UK and the Netherlands, we value:
- Generosity, inclusivity, open-mindedness and diversity
- The delivery of great results and learning in the open
- Freedom to make long-term, high-impact decisions
- The wellbeing of their teammates and the people around them
- Enjoying the ride
We completed our B1 funding as well as the acquisition of American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future.
We believe that having a diverse team where everyone can be their authentic self is the key to our success. We are passionate about equal opportunities and improving the tech industry for the better, so we encourage people from underrepresented backgrounds to apply. We don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. Our offices are child-friendly, dog-friendly and fully wheelchair-accessible.
While this position is advertised as full-time, we are flexible on the specific arrangements for the right candidate and would be happy to discuss part-time, job-share or other flexible arrangements, if required. Let us know in your application if you have accessibility requirements for your interview and we will do our best to accommodate.