🚕 Are you keen to work somewhere that’s stimulating and friendly? This could be the place for you!

We are looking for an Operations Assistant to join us at Komodo Claims (US), powered by INSHUR! Working onsite at our Dallas office 5 days a week, supported and reporting to the Head of Claims, you'll be joining a friendly claims team of 50 who believe in delivering great customer service at scale.

We value high performance and care deeply about making Komodo Claims a place where everyone is building something special, that we can all be proud of, while enjoying the ride.

What you'll do

Join us as an Operations Assistant and make a real impact! You'll be responsible for ensuring all mail communications are swiftly and accurately uploaded to our claims management software, enabling our claims specialists to deliver excellent service to our customers. This role is your chance to champion our high standards and values, and gives career-minded individuals the option to build a career in a fast-growing company.

Some of the things you’ll be doing;

• Mail Processing: Opening and scanning large volumes of mail communications.
• AI-Assisted Filing: Utilizing AI tools to identify and correctly file scanned documents into the appropriate claims files.
• Data Entry: Accurately entering information from scanned documents into the claims management system.
• Claims Team Support: Ensuring mail communications are uploaded in a timely manner for action by claims specialists.
• Payment Support: Assisting with the processing of incoming payments and the issuance of outbound claim payments
• Operational Support: Supporting day-to-day back office claims processes to improve efficiency.
• Administrative Support: Assisting with other general office administration tasks as needed.
• Standards Adherence: Upholding wider operational standards and contributing to a well-organized claims process.

🎯 While we prioritise aptitude and passion over a strict checklist of requirements, we've outlined a core set of skills we believe will lead to success in this role. To make things clear, we’ve categorised them into “essentials to thrive in the role” and “additional skills that could set you apart”

We'd love to hear from you if you have these essentials to thrive in the role;

• Data Entry Experience: Proven experience working in a role that involved significant data entry, such as secretarial, administrative, or clerical office positions.
• Technical/Computer Literacy: Demonstrated technical and computer literacy, preferably with experience using macOS (MACs) and Google Suite.
• Team Collaboration: Experience working as a reliable team member, contributing positively to team goals and supporting colleagues.

… these additional skills that could set you apart

• AI Prompt Experience: Craft clear and effective prompts that guide AI models towards the desired outcomes. This involves understanding AI's potential and fine-tuning prompts to enhance the quality and relevance of results.

You’ll love it here if you:

💡 Detail-oriented and enjoys maintaining data accuracy

👏 Take pride in being accountable and owning your responsibilities.

🚀 Enjoys process improvement and takes ownership of responsibilities

You may not enjoy working here if:

⏳Prefer a slow-paced work environment

🤔Enjoy doing the same tasks every day

What to expect from the process:

Screen & Intro: 30-45 minute video call with the Talent Team to discuss the role and your experience.

First Interview: 60-minute video call with the Head of Claims and People Partner to delve into the role, including technical questions, company fit and an opportunity for you to ask questions.

What we offer

Our budget for this role is $40,000 base salary.

We offer all our employees stock options. We've also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this includes:

🌴 25 days of holiday (+5 days after 5 years), 5 sick days and 8 federal holidays

🩺 Medical, dental and vision health insurance plans

🛡️ Life insurance, short-term, and long-term disability benefits

🍼 13 weeks fully paid parental leave for all new parents, regardless of your gender

💵 401(k) with 4% company match

🚉 Commuter Benefits

📚 $650 annual training allowance & learning opportunities

🧘‍♀️ $50 monthly wellbeing

📞 24/7 Employee Assistance Program and mental health benefits

It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need.

About Us

🚕 As a key member of the INSHUR family, Komodo Claims, Inc. is on a mission to be the leader in insurance solutions for the on-demand economy, making coverage fair and accessible for drivers.

💡Cutting edge technology & deep insurance know-how underpins our revolutionary offering for on-demand drivers, keeping premiums affordable and delivering results for partners.

🚀 INSHUR is backed by some of the most forward thinking VC’s including Viola Growth, JVP, Munich Re, Viola Fintech, MTech Capital, Antler, and MS&AD, we have secured over $70 million in funding as well as the acquisition of American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future.

🌍 As a global team of around 250 people based across the US, UK, and the Netherlands, we value:

🤝 Generosity, inclusivity, open-mindedness, and diversity

🏆 Delivering great results and learning in the open

🎯 Freedom to make long-term, high-impact decisions

💙 The wellbeing of our teammates and the people around us

And… Enjoying the ride!

Equal opportunities

🌈 At INSHUR, we believe that having a diverse team where everyone can bring their authentic selves to work is key to our success. We’re passionate about creating equal opportunities and making the tech industry a better place for all and we don’t discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age.

🌍 As of July 2024, our team consists of 43% women, 26% from BAME or BIPOC backgrounds, and 13% LGBTQ+ 🌈. We proudly represent 30+ nationalities and span multiple generations, including Baby Boomers, Gen X, Millennials, and Gen Z. We’re proud to have been recognised for Diversity and Inclusion by the British Insurance Awards 🏆.

🏢 We recognise that early-stage companies often hire people similar to the existing team—something we’ve worked hard to overcome. We follow a structured hiring process and ensure our interview teams are trained to foster inclusivity and equity.

⏰ While this position is advertised as full-time, we’re flexible on specific arrangements and happy to discuss options like part-time, job-sharing, or other flexible work setups for the right candidate.

🛠️ If you need any adjustments during the interview process, please let us know, and we’ll do our best to accommodate your needs.