80% of small businesses get rejected for the financing they desperately need to thrive and to survive, and we couldn’t remain indifferent. Lama AI was founded to provide small business owners with fair opportunities, delivered with speed and efficiency. Together with our bank and fintech partners, we are building an embedded lending network, and helping small businesses access the capital they are starving for, and unlock their growth potential.

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Founded by experienced entrepreneurs, who have previously built multiple companies, Lama AI is backed by Tier-1 fintech investors. What does it mean for you? You’ve got an amazing opportunity to join a strong and ambitious team, empower small businesses, have fun and enjoy a fascinating journey, while unlocking your own career potential.

We are looking for a sharp, proactive, and resilient student to join our Operations & Support team. In this role, you will be at the forefront of our customer experience, serving as the first line of defense for technical issues and operational challenges. You’ll need to combine analytical thinking with the ability to manage priorities in real-time, ensuring our customers receive fast, professional, and accurate solutions.

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• Customer Issue Resolution: Serve as the primary point of contact for technical issues, analyzing problems and providing structured solutions to ensure customer satisfaction.
• Ticket Management: Own the lifecycle of support tickets—from opening and documentation to prioritization and resolution.
• Operational Thinking: Don't just close the ticket; think ahead. Identify patterns in customer issues and propose long-term solutions or process improvements.
• Prioritization under Pressure: Manage multiple tasks and urgent requests simultaneously, making sound judgments on what needs immediate attention.

• Troubleshooting DNA: A natural problem-solver who loves deconstructing complex logic-based issues and finding the ״why״ behind the ״what״.
• Ownership & Proactivity: A self-starter who takes full responsibility for a task until it's resolved and always anticipates the next step.
• Analytical Depth: Detail-oriented mindset; you dive deep into the data and logs before drawing conclusions.
• Communication & Empathy: Excellent interpersonal skills with the ability to explain complex technical issues clearly. High-level written expression in English and Hebrew.
• Agility: A fast learner with a strong technological orientation, capable of mastering a complex product and internal tools quickly.
• Starting from 10 available work hours per week in the afternoon/evening (the job involves 5-hour shifts).
• At least one year of studies remaining.