Company

Lin Health is a high-growth startup that provides treatment for chronic pain and symptoms, in partnership with medical groups nationwide. Our mission is to address the pressing need for accessible, affordable, and effective support for the 1 in 5 Americans suffering from chronic pain. The company was established by industry veterans who are passionate about helping people maximize their returns on the most important investment they make: their health. Lin is funded by top VC firms in the tech and healthcare space.

Our treatment philosophy is based on a nervous system–first approach to pain and other chronic symptoms (ie. IBS, chronic fatigue syndrome, long COVID), recognizing the role the nervous system plays in both amplifying and at times perpetuating chronic pain. Our pain recovery program utilizes the latest evidence-based techniques in pain neuroscience and pain reprocessing to help people decrease and often eliminate their pain. Beyond management, we believe that recovery from chronic pain is possible — and we see it all the time.

Role

As a Bilingual Enrollment Coordinator (Spanish/English) at Lin Health, you will guide patients through the enrollment process after they have been referred by their provider. This role is focused on high-volume outbound phone outreach, patient education, and accurate execution of enrollment workflows.

You will spend most of your time speaking directly with patients in both English and Spanish — listening to their concerns, explaining Lin’s treatment approach using established talking points while adapting to individual patient needs, answering questions, and helping them take the next steps to begin care.

The work is structured and goal-oriented, with clear call expectations and performance metrics, and requires consistency, focus, and comfort with repetition.

In addition to patient conversations, Enrollment Coordinators contribute to the quality and effectiveness of Lin’s operations by surfacing common questions, identifying gaps or miscommunications, and coordinating with internal teams to help resolve issues and improve processes.

This is a hands-on, execution-focused role for someone who values reliability, clear goals, and meaningful patient impact, and who takes pride in doing essential work well.

Job Responsibilities Include:

• Conduct outbound calls to patients recommended by their providers for chronic pain treatment, in both English and Spanish.
• Speak from standardized talking points but adapt to each patient’s needs and language preferences.
• Become a confident expert in answering patient questions about the treatment experience and clinical approach.
• Use a proprietary technology platform to register patients for treatment, check insurance eligibility, and set patients up for initial visits.
• Work efficiently and at steady velocity to reach daily and weekly outbound call goals and performance metrics for activated members.
• Provide feedback to clinic coordinators around any miscommunications from providers to patients identified during calls.
• Provide feedback to technology development teams around challenges and opportunities encountered when using call lists and registration tools.
• Work cross-functionally to resolve outstanding issues for patients.

Potential Additional Responsibilities:

• Patient support: Manage patient requests related to program details, setup, basic tech troubleshooting, or subscription changes through written communication in a software ticketing system.
• Patient eligibility: Process patient forms as required for specific types of insurance.
• Patient communication: Help manage inbound patient calls and respond or direct calls appropriately.
• Special projects: Support research initiatives by reviewing patient records, labeling call themes, surveying patients, or entering data into spreadsheets.

Qualifications:

• Spanish language proficiency at C1 level or higher (required).
• Passion for customer service and helping people; related experience preferred.
• Very comfortable making a high daily volume of outbound phone calls; related experience strongly preferred.
• Passion for delivering quality healthcare treatments to patients in need.
• Consistent and reliable.
• Able to adapt to changes in protocols, tools, and goals.
• Excellent telephone etiquette and verbal communication skills in both English and Spanish.
• Ability to adapt explanations and support to a variety of age and education levels.
• Resilience and resourcefulness in customer service situations.
• Very comfortable working with technology to navigate dashboards, call lists, and data entry.
• Comfortable with problem-solving and basic troubleshooting.
• Energized by the opportunity to join a high-growth startup and contribute across a variety of tasks.
• Delighted to work as part of a team but comfortable being the only person doing your job on some days.
• Keen to receive regular feedback and incorporate it into your approach.
• High school diploma or GED preferred.
• Background in psychology, neuroscience, behavioral health, or healthcare administration strongly preferred.
• Background in telephone sales or high-volume outbound calling preferred.
• Must be authorized to work in the United States without company sponsorship of a work permit.

Language Verification Requirement:

Applicants must demonstrate Spanish proficiency at C1 level or higher.

Candidates may submit one of the following:

• A screenshot of their results from this placement test:
• https://www.lengalia.com/en/placement-test.html

OR

• A recognized certificate of Spanish language proficiency at C1 level or higher.

Proof of proficiency must be submitted as part of the application process.

Schedule & Compensation:

• Part-time: 15–20 hours per week
• Monday–Friday between 9am and 5pm Mountain Time
• Opportunity to become full-time as the company grows
• $21/hour