Looking for Your Next Dream Job?

Join Viola's Talent Network and get access to opportunities in Israel's top tech companies

Customer Success Partner



Customer Service, Sales & Business Development
United States
Posted on Tuesday, June 4, 2024

Customer Success Partner

  • COS
  • North America Remote
  • Full-time


About MDClone:

MDClone is a big data platform that eliminates the barriers between data and those who can use it to transform care. We are a remote-first start-up that’s passionate about unlocking healthcare data to enable limitless exploration, discovery and collaboration.

Our Why:

We enable data-driven organizational transformation: giving healthcare professionals the platform to quickly get the data they need so ideas have the opportunity to see the light of day instead of getting buried in bureaucracy. We do this through a single platform called ADAMS that:

1. Increases the speed of data curation - we have customers spending minutes instead of months to turning ideas into valuable insights

2. Is built and organized for clinicians to explore themselves - shifting the focus of your teams and partners from fetching data to actioning it

3. Allows faster and safer collaboration - privacy enhanced collaboration across your ecosystem through high fidelity synthetic data generated by you, on demand


As our Customer Success Partner you will lead the charge in ensuring our clients achieve and exceed their goals with MDClone. This role requires a strategic leader with a track record for leading client strategy, implementation, and management of day-to-day operations (scaling a training program, building processes, change management etc.) within a health system.

This is a critical role that requires influence with all stakeholders of client organizations (up to CEO level) to take clinical concepts into healthcare operations. The Primary purpose of this role is to manage and control MDClone projects for customers and ensure project completion in time, within budget, and meeting customer needs.


  • Lead technical implementation of MDClone ADAMS Platform
  • Design project, communication, and training plans for change management and implementation of ADAMS Platform
  • Ensure data strategy meets clinical and operational initiatives of our your clients
  • Manage all project management artifacts and operational material to track progress of implementation and proactively flag risk and mitigation plans
  • Meet with clinical and operational stakeholders (Physicians, Nurses, C-Suite, VPs, Quality Directors, Analytics Leaders etc) to understand their needs and design processes by leveraging MDClone’s technology
  • Collaborate with MDClone colleagues (Clinical leads, Data Engineers, Systems, Product) to translate client needs into tangible action plan, with timelines
  • Maintain a positive customer experience throughout the implementation journey and beyond by proactively responding to inquiries, managing technical issues etc.
  • Develop and execute initiatives that empower customers to fully leverage MDClone technology in their operations (training program, innovation hub, grants/challenges, collaborations with other health systems etc.)
  • Collaborate cross-functionally with Sales, Marketing, Product and Engineering teams to align on customer objectives and drive product enhancements
  • Monitor key customer success metrics, adjusting strategies to improve customer satisfaction and retention

Who you are:

  • 8+ years of experience in a client-facing leadership role with a focus on project management, account management and/or consulting
  • Experience leading large-scale enterprise project management initiatives by implementing healthcare technology in a hospital or health system
  • Experience designing and implementing product stickiness strategies for user onboarding and retention
  • Exceptional interpersonal and communication skills, with a knack for building trust and strong relationships with customers and team members
  • Strategy-oriented leader with ability to glean insights from customer interactions and data, translating them into actionable growth strategies
  • Strong ability to collaborate with individual contributors to define business process issues, analyze operational efficiencies, implement creative solutions, and measure delivery results
  • Experience leading change management or healthcare transformation projects with demonstrated outcomes in the inpatient or outpatient setting

Nice to Have:

  • Healthcare background in informatics
  • Demonstrated ability to understand healthcare operations, gaps, and opportunities for optimization
  • Experience with working for a startup
  • High level understanding of institutional review board processes, and/or quality initiatives
  • Understanding of healthcare operations, and financial constructs

Travel Requirements:

Ability to travel occasionally as warranted by project work and location; frequency will vary depending on project requirements.

MDClone offers a comprehensive compensation and benefits package, including holidays, vacation, medical, dental, and vision insurance, company paid life insurance and retirement savings. MDClone policy is to provide equal employment opportunity in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required as a condition of hire.