Perform product deployments and integrations with customer systems and third-party platforms, ensuring seamless interoperability.
Troubleshoot 4G/5G core paths (EPC/5GC) and IP networking issues using logs, pcaps, and metrics.
Operate and support Linux servers and Kubernetes clusters (deployments, upgrades, rollbacks, performance, and networking).
Own customer incidents end-to-end: triage, reproduce, debug, fix/workaround, and follow through to closure.
Provide Delivery and R&D with clear, technical case briefings: context and impact, reproduction steps, logs/pcaps, relevant configs/diagrams, constraints, and recommended next actions to accelerate triage and delivery.
Deliver clear Root Cause Analyses (RCA) with preventive actions within agreed SLAs.
Coordinate with carriers, vendors, and partners to unblock delivery and drive multi-party resolution.
Create and run playbooks and knowledge base articles to reduce time-to-resolve.
Instrument and monitor systems (alerts, dashboards) to detect issues early.
Feed product/R&D with crisp bug reports and usability feedback.
Work autonomously with remote R&D teams: drive async collaboration across time zones, manage handoffs via tickets/docs, maintain momentum without close supervision, and lead ad-hoc “war rooms” when needed.

Requirements

Mandatory Qualifications

Hands-on experience with cellular networking (4G & 5G): basic RF understanding; strong core and IP network knowledge.
Hands-on IP networking & routing: routing protocols (e.g., OSPF/BGP), subnetting, NAT, firewalls.
Hands-on Linux server knowledge + Kubernetes: deployment, management, and troubleshooting.
Proven remote support & customer guidance experience.
Customer-facing skills: deliver RCAs and coordinate third parties to advance delivery.
Demonstrated experience in product deployment and integration in enterprise or telco environments.
Ability to independently manage and execute technical deployments from planning to completion.

Nice-to-Have

Tools: Wireshark/tcpdump, iproute2, kubectl/Helm, Prometheus/Grafana, ELK/Opensearch.
Cloud (AWS/GCP/Azure), Terraform/Ansible, container networking (CNI), service meshes.
Familiarity with EPC/5GC components (MME/SGW/PGW, AMF/SMF/UPF), signaling and user-plane flows.
Telco standards (3GPP), basic RF metrics (RSRP/RSRQ/SINR), eSIM/eUICC flows.
Experience in startups or 24×7 customer environments; scripting (Bash/Python).
Exposure to enterprise onboarding processes and customer success methodologies.