Onboarding Project Manager
Pagaya Investments
About Pagaya
Pagaya is a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, Pagaya provides comprehensive consumer credit and residential real estate solutions for its partners, their customers, and investors. Its proprietary API and capital solutions integrate into its network of partners to deliver seamless user experiences and greater access to the mainstream economy. Pagaya has offices in New York and Tel Aviv. For more information, visit pagaya.com.
- Utilize your strong business and technical skillset to understand and communicate our product, technical requirements, and solutions strategy to our partners.
- Cultivate strong relationships with partner business and technical teams, thoroughly demonstrating how our technology works and providing value to partners.
- Collaborate and own relationships with internal cross-functional stakeholders, including Research, Product, Operations, and Engineering, for successful deployment of our solutions with multiple partners.
- Develop a holistic understanding of how our products fit into a partner's ecosystem and interface with other solutions, and be able to communicate this clearly to clients and prospects, coaching them through both the sales cycle and onboarding.
- Manage the onboarding process end-to-end, responsible for on-time delivery of product, research, and operations tasks, as well as management of internal stakeholders required for a successful launch of a new partnership.
- Deploy your project management and organizational skills to improve the efficiency and structure of processes relating to new partner onboarding.
- Bachelor’s Degree in Computer Science, Industrial Engineering, Math, or a related discipline; or equivalent experience.
- 4+ years of experience in a Customer-Facing Technical Account Management/Program Management position.
- Strong business acumen.
- Proven technical acumen with hands-on experience in a fast-paced, commercial products or SaaS environment.
- Detail-oriented with strong analytical and problem-solving skills.
- Ability to assess, diagnose, and quickly resolve technical issues effectively with both technical and non-technical teams.
- Fluent, confident, and articulate in English.
- Experience with providing API solutions -Significant advantage.
- Experience working with US-based clients/partners is a significant -Advantage.
- Exceptional verbal, written, organizational, presentation, and communication skills.
- Flexibility to handle partner escalations outside of normal business hours as needed.
Our Team
Pagaya was founded in 2016 by seasoned research, finance, and technology entrepreneurs, and we are now 500+ strong in New York, Los Angeles, and Tel Aviv.
We move fast and smart, identifying new opportunities and building end-to-end solutions from AI models and unique data sources. Every Pagaya team member is solving new and exciting challenges every day in a culture based on partnership, collaboration, and community.
Join a team of builders who are working every day to enable better outcomes for our partners and their customers.
Our Values
Our values are at the heart of everything we do. We believe great solutions are built through a great community.
- Advance Inclusion- We create a world where everyone can win, designing systems that better represent people and generate sustainable value for our employees, partners and investors.
- Be Accountable Together- We proudly own our actions and our results, taking initiative to ensure our work gets over the finish line as a team.
- Continuously Learn- We challenge ourselves for the sake of getting better as individuals, as teams, and as an organization to deliver for our partners.
- Debate and Commit- We respectfully and openly debate to strengthen our ideas and build shared conviction - once we decide, we go all in, together.
- Dream Big and Act- We boldly tackle complex problems, pressure-test solutions in real-time, and adapt with speed and energy.
More than just a job
We believe health, happiness, and productivity go hand-in-hand. That's why we're continually looking to enhance the ways we support you with benefits programs and perks that allow every Pagayan to do the best work of their life.
Pagaya is an equal opportunity employer. Pagaya is encouraging diversity and actively seeking applicants from all backgrounds, as are committed to creating a diverse workforce together with an inclusive environment for all. Employment is decided on the basis of qualifications, skills, and business needs.