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Chargeback and Payment Disputes Specialist



Petah Tikva, Israel
Posted on Thursday, October 19, 2023

A universe of opportunities. Open to you.

Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.


  • Investigate and analyze dispute cases from internal and third-party systems
  • Manage and represent chargebacks and retrieval requests
  • Ensure precise and proper responses to disputes
  • Correspond with customers, banks, acquirers, and other payment processors
  • Update and maintain payments disputes data bases daily
  • Interact with different departments, including Risk, Compliance, Customer Care, as well as other teams within the Operations department.

Have you done this kind of stuff?

We’re looking for:

  • A/ B.Sc graduate
  • At least 1-2 years of previous experience
  • Ability to communicate effectively (both written and verbal). High level of spoken and written English is a must
  • Ability to pay attention to details while dealing with repetitive work
  • Excellent computer Skills - Proficient in Excel
  • Strong attention to details balanced with swift execution
  • Organized, independent & detail-oriented
  • Quick learner with ‘can do’ attitude
  • SQL knowledge – an advantage

    • Who we are:

      Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.