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Bank Transfer Operation Representative



Hong Kong
Posted on Friday, March 15, 2024

A universe of opportunities. Open to you.

Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.

We are looking for a Bank Transfer Operations Representative to join the Global Bank Transfer team in Hong Kong.


Hong Kong

What you’ll be spending your time on:

  • Manage daily communication with banking providers – via email, phone calls or other communication channels
  • Monitor transactions – statuses, rates, fees
  • Respond timely to ad hoc tasks to avoid delays/crisis
  • Monitor account balances of banking providers
  • Check refunded transactions with our banking providers
  • Answer questions regarding bank transfers and support other departments within Payoneer
  • Reconcile transactions in the database

Is this you?

The Payoneers are:

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

For this role you are also:

  • Strong team player, problem solving mindset
  • Proactive working attitude, willing to take ownership
  • Detail oriented

Have you done this kind of stuff?

  • Microsoft Office – proficient in Excel and Outlook
  • Excellent written and verbal communication skills in English
  • Good communication and service skills
  • University graduate
  • One year experience in Banks/Fintech industry

Not a must but a great advantage:

  • SQL - advantage