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Customer Success Manager, APAC Sub Region

Payoneer

Payoneer

Customer Service, Sales & Business Development
Singapore
Posted on Thursday, April 25, 2024

A universe of opportunities. Open to you.

Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive, and your desire to have a positive impact on others.

We are looking for a highly-talented Customer Success Manager to cover the APAC market. The incumbent will be responsible for establishing and nurturing relationships in the region with a focus in our company’s key accounts (VIPs) in Singapore. Candidates with less experience will be considered as a Customer Success Associate.

Location

Singapore

What you’ll be spending your time on:

  • Oversee and manage existing relationships with key SMB clients and play an active role in developing long-term relationships to identify emerging business and collaboratively develop value propositions that address customer needs. Own retention and growth KPIs for a portfolio for which Payoneer manages payments flows and complementary services.
  • Share feedback and information on local trends including competitor insights, customer needs, sales, product and marketing information.
  • Growing the company’s capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects.
  • Share your best practices, and client management experiences with CSMs and be the voice of the customers.
  • Create and strengthen customer relationships and develop deep understanding of client businesses to maximize acquisition and expand usage.
  • Facilitates the execution and content development of virtual/in-person trainings and webinars across portfolio to deepen mindshare and value prop understanding.
  • Be the main contact from the team to internal stakeholders such as the Product and Operations Teams
  • Initiate programs that will not only benefit managed accounts, but mass managed and even long tail accounts as well

What we’re looking for:

  • Bachelor’s degree in related fields, with 5+ years of experience in a client-facing role
  • Work with global cross functional teams including sales/BD, finance, marketing, risk, customer care, legal, product, professional services, and compliance.
  • Work autonomously to own all aspects of the client relationship and be the client’s advocate within Payoneer.
  • Analytical problem solver, customer obsessed, team oriented
  • Excellent communication and presentation skills, both in person and over the phone in English.
  • Willingness to travel
  • Proficiency in Thai and Bahasa Indonesia will be a plus

Is this you?

The Payoneers are:

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

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