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Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.

Description

A leader with a strong background in product management, technology leadership, and customer support, with a passion for understanding customers’ needs. This individual will be responsible for driving the overall strategy, execution, and optimization of self-service capabilities across the company, as well as implementing Gen AI solutions for second-level support and automation measures. Key attributes and experience for this role include:

1. Product Management Expertise:
• Extensive experience in product management, with a proven track record of leading successful product initiatives from ideation to launch, with focus on CX.
• Deep understanding of self-service technologies, customer support systems, and automation tools, with a focus on delivering seamless and intuitive user experiences.
2. Customer-Centric Approach:
• Passion for understanding customer needs and delivering exceptional support experiences through self-service channels.
• Ability to leverage customer insights, feedback, and data analytics to inform product strategy and drive continuous improvement.
3. Technology Leadership:
• Technical background and expertise in software development, systems integration, and emerging technologies such as artificial intelligence and machine learning.
• Experience in evaluating and implementing Gen AI solutions for customer support automation, with a focus on improving efficiency and effectiveness.
4. Strategic Vision and Execution:
• Strategic thinker with the ability to develop and articulate a clear vision for self-service solutions, automation initiatives, and Gen AI integration.
• Proven track record of translating vision into actionable plans, setting ambitious goals, and driving cross-functional teams to execute effectively.
5. Leadership and Team Building:
• Strong leadership and team-building skills, with the ability to inspire and motivate teams to achieve high performance and deliver results.
• Experience in recruiting, hiring, and developing top talent, as well as fostering a culture of collaboration, innovation, and continuous learning.
6. Cross-Functional Collaboration:
• Effective communicator and collaborator, with the ability to build strong relationships and influence stakeholders across the organization.
• Experience working closely with product teams, engineering, customer support, and other key functions to align priorities and drive alignment.

Have you done this kind of stuff?

• Experience: 6+ years of experience in product management, technology leadership, or related roles, with a track record of success in driving product innovation and leading cross-functional teams. Experience in the Fintech or technology industry is preferred.
• Leadership Skills: Proven ability to lead and inspire teams, set a compelling vision, and drive results in a fast-paced and dynamic environment. Strong strategic thinking, decision-making, and problem-solving skills, with the ability to navigate ambiguity and drive clarity.
• Technical Proficiency: Deep understanding of self-service technologies, Gen AI solutions, and modern software development methodologies. Ability to assess technical feasibility, evaluate vendor solutions, and make informed technology decisions.
• Customer Focus: Passion for understanding customer needs and delivering exceptional user experiences. Ability to translate customer insights into actionable product strategies and features that drive customer satisfaction and loyalty.
• Collaboration and Communication: Excellent interpersonal and communication skills, with the ability to collaborate effectively with stakeholders at all levels of the organization. Proven track record of building strong relationships and influencing cross-functional teams to achieve shared goals.
• Results Orientation: Results-driven mindset with a focus on driving business impact and achieving measurable outcomes. Comfortable working with data and analytics to track performance, identify trends, and make data-driven decisions.
• Innovation Mindset: Entrepreneurial spirit and willingness to challenge the status quo, experiment with new ideas, and drive innovation. Ability to inspire creativity and foster a culture of experimentation and learning within the team.
• Education: Bachelor's degree in Computer Science, Engineering, Business, or related field required. Advanced degree (e.g., MBA) or relevant certifications in product management or technology leadership are a plus.