Ops Tech Specialist, New York, NY (Hybrid)

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Payoneer’s mission is to empower businesses to go beyond – beyond borders, limits and expectations. In today’s digital world, Payoneer enables businesses of all sizes from anywhere in the world to access new economic opportunities by enabling them to transact globally as easily as they do locally.

Payoneer’s digital payments platform streamlines global commerce for millions of small businesses, marketplaces and enterprises from over 200 countries and territories. Leveraging robust technology, compliance, operations and banking infrastructure, Payoneer delivers a suite of services that includes cross-border payments, working capital, tax solutions and risk management. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands like Airbnb, Amazon, Google and Upwork, Payoneer makes global commerce easy and secure.

Role Description:

We are looking for a hands-on Tech Specialist, with a great technical & analytical mind, interpersonal skills and service / solutions orientation to support our global Operations team.

The Tech Services team oversees internal-customers' technical requests and needs, configures tools, and provides a wide-range service to the Operations & Services department as well as to other departments within the company.

The Tech Specialist will act as a technical support liaison and as an escalation focal point. As such, will work on ongoing technical tasks and configurations, initiate and drive the implementation of technical solutions, as well as come up with ways to improve work processes and procedures. The successful candidate will collaborate on a daily basis with different teams such as Bank Operations, R&D, Product, Business etc.

This role will be based in our New York, NY office.

What you’ll do:

• Utilize knowledge and expertise to research and resolve issues in a timely manner, while ensuring customer satisfaction
• Solve Zendesk tickets by investigating and managing technical issues and incidents
• Troubleshoot issues in production environments and verify solutions
• Configure internal tools
• Perform basic data analysis
• Demonstrate a proactive approach to problem solving, while thinking critically and outside the box
• Collaborate with Business, R&D, Project and Product departments by providing technical knowledge, input, solutions and services, to ensure stability, scalability and quality of the product and services
• Take part and represent Operations & Services’ tech needs and capabilities in cross-company projects
• Occasionally create internal documentation and perform knowledge-transfer presentations to team members

What we’re looking for:

• 1-3 years of experience in an operational field with technical and analytical orientation
• SQL skills
• Advanced Excel skills
• Self-motivated, detail-oriented problem solver with ability to get things done
• Strong communication and interpersonal skills
• Bachelor's degree
• Utilized your skills to troubleshoot & solve technical issues
• Demonstrated analytical and problem-solving skills
• Displayed strong interpersonal and communication skills
• Led the way with new ideas to improve existing flows
• Prioritized and worked under pressure

Preferred:

• Experience in the financial services technology (Fintech) or SaaS industry

What we offer:

• Outstanding medical, dental, and vision insurance (individual plan 100% covered) HSA and FSA
• 401K with employer match
• Fitness/Wellness reimbursement
• Generous PTO, paid holidays, and parental leave
• Learning and development opportunities
• Flexible work from home schedule
• Volunteer activities
• Fun office culture with supportive leadership

Join the Payoneer Family - check out Our Values and apply today!

Payoneer is committed to fostering a diverse and inclusive workplace. Payoneer is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you are interested in applying for employment with Payoneer and need special assistance or an accommodation to use our website or to apply for a position, please email RecruitmentUS@payoneer.com. Determinations on requests for reasonable accommodation are made on a case-by-case basis.

In accordance with New York City Law, below is the annual base salary range for this position. Actual annual base salary is based on, but not limited to: experience, education, professional licenses, location and business needs. The position is eligible for health insurance, disability insurance, life insurance, 401k plan, paid-time off, and sick (and where applicable safe) leave. This position is also eligible for a discretionary year-end bonus.

The annual base salary range for this position is: $60,000 - $70,000.

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