CJ Premium Team Leader

A universe of opportunities. Open to you.

Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.

We are looking for a CJ Premium Team Leader, to be based in Shanghai, China. The ideal candidate will be comfortable in a fast-paced, multi-tasking, high energy environment.

Location

Shanghai, China

What you’ll be spending your time on:

• People Development: Manage and develop a team of backend support associates including KYC (Know Your Customer) and Payment Approval Officers, ensuring they meet career development goals.
• Operation Excellence: carry SLA targets and customer support matrix, enhance the team’s capability through quality and training initiatives.
• Customer Experience: Understand end-to-end customer experience and map best practices in market, identify gaps and operation process opportunities, drive continuous improvements to better meet business needs.
• Stakeholder Management: Collaborate with various business departments and operational departments including customer care, risk, and compliance.

Is this you?

The Payoneers are:

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

For this role, you have:

• University degree holders
• 4+ years experience in operation or customer support filed, 2+ years of team leader/supervisor level management experience
• Cross boarder trading/e-commerce/supply chain/logistics operations management experiences would be a great advantage.
• Fintech/banking/financial industry background (especially with online payment process experience) would be an advantage.
• Ability to communicate/interact with management and key stakeholders
• Hands-on experience and attention to details
• Excellent Chinese and English skills – reading, writing and speaking

Who we are:

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.