HR Manager, People Services Greater China

Guangzhou or Shenzhen

We are looking for a HR Manager, People Services Greater China to join an extremely fast-growing global Fintech business. The ideal candidate will be comfortable in a fast-paced, multi-tasking, high energy environment. This is newly created global team, and you will be managing a global team of 9 in the Asia Pacific, China, Europe, India, Israel and the US.

About HR People Services team

People Services team is a newly created global team that will provide centralized HR services, HR discipline and HR infrastructure support (global & regional programs and policies) that ensure an equitable and consistent experience for all employees. The team will support business functions as well as employees, and work closely with HRBP teams in providing the best HR experience based upon organizational strategy, wider organizational structure and current business needs.

What you’ll be spending your time on

This position supports HR programs, policies, and processes to ensure HR service delivery is timely and efficient.

• Provide high quality, consistent HR guidance, support and resolution to employees and people managers with focus on employee-centric service.

• Offer HR advice and guidance on HR policies and procedures in compliant with country and provincial legislation and regulations.
• Keep abreast of the market and regulatory trends and keep up-to-dated with the requirements for the business and entities, and take necessary HR actions to adhere to regulatory and employment law requirements if there are changes.
• Implement and audit processes associated with the onboarding, offboarding program and probation management to ensure a positive employee experience.
• Employee data management: build China employee P-file from scratch and maintain regularly, on-going employment contract renewal required by the local regulations for timely renewal and accurate data tracking in SuccessFactors.
• Gather requirements and build on your own or collaboratively with HR Ops team the content and analysis of the workforce reports with senior leaders in China.
• Develop and deliver training sessions for country-wide all staff and people manager development program including rolling out LinkedIn learning campaigns for China.
• Collaborate and maintain strong relationships with the rest of HR organization and internal customers, and ensure effective communication across the organization.
• Implement alignment within a specialized People Service’s model helping to bridge the gaps and ensuring consistency in employee experience.

• Deliver and demonstrate continuous improvement of HR solutions, services, and the quality of execution, meeting the required SLA.
• Strengthen culture in China via initiatives to promote key values.

Is this you?

The Payoneers are:

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient

For this role, you are/have:

• Capability to execute plans that align with the organization and People Services team’s goals.
• Aptitude for identifying opportunities for process improvements and implementing best practices to achieve operational excellence.
• Strong communication and interpersonal skills to effectively communicate with employees at all levels in the organization with the ability to flex and adapt with business needs
• Ability to analyze data, identify problems, and offer HR solutions to complex business challenges.
• Ability to organize and multi-task, has attention to detail in a fast-paced environment and prioritize work to meet the deadlines.
• Strong business acumen with excellent influencing skills both onsite and remotely
• Well-versed in HR processes, HR standard operating procedures, and labor compliance/policy protocols, and have experience in standardizing, implementing and evaluating HR programs for regional level
• Familiar working in a “roll up your sleeves” environment that is rapidly scaling globally
• At least 7+ years of HR experience with regional remit.
• Can work autonomously, self-disciplined and resourceful
• Skilled with modern HR solutions and services, digitally savvy and be able to apply insights from HR data, HR analytics into practice
• Excellent verbal and written skills in English. Additional language is a plus
• Strong working knowledge of MS office and various HR systems

• Familiar with global landscape and requirements of public company
• Exceptional project management skills; ability to drive projects from conception to completion.
• Capable of balancing both the strategic and operational; can flex between a strategic approach and effective delivery and execution
• Has strong business acumen; demonstration of HR consulting and problem diagnosis skills.

Who we are:

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.

About HR People Services Team

Newly created HR People Services global team will deliver:

• Strategy: Formulate the overall strategy for HR People Services model at global level to ensure that the organization benefits from greater structural flexibility, improved organizational learning, and better utilization of managers and employees time to re-position the contribution of HR as a business-driven function, focused on its strategic role in facilitating and supporting organizational change.
• Transformation Plan: Develop a strategic and implementation plan that ensures the transformation of HR activities to HR People Services model including greater HR focus on strategy, shared knowledge and systems, elimination of duplication of efforts and improving quality of service to employees and people managers.
• Policy Implementation: Ensure all HR policies and procedures are implemented consistently across the region, in compliance with both global standards and local regulations
• Employee Relations: Handle minor disputes, performance concerns, PIP (Performance Improvement Plan), probation management and interpersonal conflicts amongst employees
• HR Services: Manage day-to-day HR tasks such as processing leave requests, benefits related HR tasks, and maintain employee records
• Query Resolution: Act as the first point of contact for all HR-related queries from employees, people managers and provide timely and accurate HR solutions and services
• Reporting and Analytics: Collect and analyze HR data to identify trends, issues, and opportunities for improvement. This includes workforce analytics, turnover rates, and employee satisfaction metrics in conjunction with HR Ops team’s support
• Employee Onboarding and Exit: Facilitate onboarding process for new hires and managing the exit process for departing employees, ensuring a smooth transition in both cases.
• Collect employee’s HR queries which will be used for digital HR portal in the future for self-service
• Learning and Development Support: In close coordination with HRBP team or global L&D team to implement training programs and professional development opportunities for employees within the region based on needs.

Designed to serve all employees within a specific geographical region:

• Provide localized support that understands the unique cultural, legal, and business context of each region while maintaining global HR standards and practices
• Divide into the following key regions: Americas, Asia-Pacific, China, EMEA and Israel
• Equip to handle the specific needs and challenges of their region, ensuring a more personalized and responsive HR services

Core Attributes:

• Global Mindset: We will think global first and develop programs, products and services that can be easily customized for regions; thinks about bring global partners and stakeholders along on the journey and involving early​
• Ruthless prioritization and tradeoff framework: understands how to make effective tradeoff decisions, contract the work and prioritize using effort and impact​
• Use of data and analytics: Understands input and output metrics, looks beyond simple Net Promoter Score (NPS) to tie correlation of products and services to behavioral changes, team effectiveness and business performance improvement, employs listening mechanisms to gather anecdotes​
• Mechanistic Thinking: Understands that mechanisms unlock scaling and capacity to do more​
• Balances deep dive with big thinking: Sweats the details, but doesn't get stuck in the weeds, will be a thought partner, not just execution​
• Builds Trust: Knows the business, leaders and people; speaks plain language, not HR-speak; do what we say and say what they do
• Resilience: Demonstrates grit and determination; cope with change and difficult situation, have positive attitude and persevere through tough time; is not rigid in thinking
• Progress over perfection: Embraces agile development methodology, comfortable experimenting, comfortable with 70-80% of the data to formulate a hypothesis
• High Judgement: understands that context matters; doesn't blindly follow process or policy; seeks diverse opinions and help to make the best decision for people and the company

#LI-DW1

#LI-Onsite