Role Summary

Payoneer is seeking a highly motivated and detail-oriented RFI Analyst (Request for Information) to join our Compliance Operations Department. This role is critical to ensure our adherence to global regulatory requirements and maintaining strong, trusted relationships with our extensive network of banking and payment providers worldwide.

As an RFI Analyst, you will conduct in-depth risk analyses and investigations, draw actionable conclusions from complex datasets and user behavior, and clearly communicate findings to both internal and external stakeholders. You will serve as a critical link between Payoneer and its partners, providing timely, accurate, and well-documented responses that reflect our commitment to excellence, integrity, and operational efficiency.

What You’ll Do

· Act as a trusted liaison with global banking and payment partners, delivering clear, accurate, and timely RFI responses.

· Perform risk investigations, leveraging multiple data sources and behavioral patterns to identify suspicious activity, prevent fraud, and support regulatory compliance.

· Collaborate with cross-functional teams (Legal, Compliance, Product, Operations, Risk, and others) to ensure high-quality investigations and effective case resolution.

· Drive operational excellence by adhering to strict SLA requirements, ensuring timely handling of cases, and contributing to backlog reduction.

· Escalate high-risk cases and provide well-reasoned recommendations to senior management and relevant stakeholders.

· Maintain rigorous documentation standards and produce detailed reports and analyses for both internal use and submission to external parties.

· Support process improvements within the RFI domain, identifying opportunities to streamline workflows, enhance knowledge-sharing, and strengthen compliance practices.

Who You Are

· Fluent English (written and spoken) – ability to draft precise and professional communications.

· Strong analytical and problem-solving skills, with proven ability to interpret data and identify risks.

· Exceptional attention to detail combined with the ability to manage multiple priorities in a dynamic environment.

· A team player with excellent collaboration skills, who can also work independently with minimal supervision.

· Flexible attitude and ability to adapt quickly to evolving requirements and regulatory demands.

· Familiarity with SQL (advantage).

· Bachelor’s Degree

· Prior experience in Banking, Compliance, or Risk Operations is highly desirable.

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