Vice President (VP) of Account Management/Customer Success
PayZen
Customer Service, Sales & Business Development
San Francisco, CA, USA
Posted on Thursday, August 22, 2024
Company Overview: PayZen is on a mission to bring financial health to healthcare. Our products improve both access and affordability for patients and cash flow & administrative complexity for medical providers. We are a fast-growing Series B company, trusted by a rapidly growing number of health systems, hospitals, and physician groups and are backed by leading venture capital investors.
About this Role: We seek a driven and experienced Vice President to lead and scale our Account Management/Customer Success function. You and your team own the relationships with our install base of hospitals and health systems and drive value, satisfaction, and revenue growth.
What you will do
- Ensure our customers get the maximum value from our platform, understand the benefits we deliver, stay satisfied, and grow with us.
- Lead, hire, and mentor a high-performing team of Account Management Directors, Account Managers, and Implementation Managers.
- Develop playbooks and repeatable processes to spot and act on opportunities for growth within existing accounts.
- Develop strategies to proactively spot and mitigate account risk to keep churn low.
- Build strong/multi-level relationships with our install base.
- Work closely with sales, product, and operations to align on customer needs and market demands.
- Advocate for provider needs and insights across the organization, influencing product development and business strategy.
What you will bring
- Proven experience leading and scaling customer success and account management teams at high-performing enterprise SaaS companies, preferably in healthcare.
- Minimum of 10 years of experience in Account Management and Customer Success leadership roles.
- Proven track record of cultivating a network of senior industry relationships.
- A demonstrated data-driven approach to decision-making.
- Startup mentality with a bias to action, impact, and the ability to flex in a fast-paced environment.
- Exceptional communication skills, with the ability to present and engage at all levels of the organization.
What we offer
- Join a fast-growing company at the forefront of transforming healthcare affordability.
- Be part of a meritocratic and results-oriented culture where your contributions directly impact our success.
- Collaborate with a passionate and driven team dedicated to making a difference in the healthcare industry.
- Competitive compensation package, including equity options.