PlainID is seeking a Business Analyst to join our growing Global Services Group. In this role, you will collaborate closely with customers to understand their business needs, translate them into actionable product solutions, and help deliver real value through the PlainID platform.

This is a unique opportunity to join a dynamic, fast-growing team where you’ll play a key role in shaping the Business Analyst function.

You’ll leverage your analytical mindset, technical understanding, and communication skills to drive successful customer outcomes and contribute to a high-performing team culture.

At PlainID, people come first. We believe in teamwork, trust, and empowering our employees to grow, learn, and reach their full potential.

Responsibilities

• Analyze customer use cases and translate them into actionable product recommendations and configurations
• Present solutions, demos, and detailed documentation to customers
• Facilitate business requirement gathering sessions with global customers
• Lead business discussions to define, refine, and prioritize customer needs
• Support integration scenarios between PlainID and third-party technologies
• Conduct ongoing data analysis to identify optimization opportunities and improve use cases
• Reproduce customer scenarios to identify product gaps and contribute to feature enhancements
• Provide knowledge transfer and training to customers and internal teams

• BA/B.Sc. in Information Systems, Industrial Engineering, Economics, Business Administration, or another quantitative knowledge
• Minimum 2 years of experience as a Business Analyst in a B2C environment
• Familiarity with databases, APIs, and data-driven analysis
• Familiarity with Data and BI tools like Snowflake, Databricks, PowerBI
• Experience with AI tools
• Proven experience working with global enterprise customers
• Strong analytical and problem-solving skills with keen attention to detail
• Excellent written and verbal communication skills
• Self-motivated, proactive, and able to work independently in a fast-paced environment
• Willingness to collaborate with internal teams and customers across multiple time zones
• Fluent English (both written and spoken)
• Fluency in written and conversational Hebrew required.

Advantages

• Experience in the Identity and Access Management (IAM) domain
• Familiarity with various organizational systems and platforms