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Client Success Strategist



Customer Service
New York, NY, USA
Posted on Wednesday, January 31, 2024

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

We are looking for a Client Success Strategist to join our Client Services team.

Why is this role so important at Similarweb?

Thousands of companies, of every size and from every industry, use Similarweb to achieve specific business goals. In order to ensure that our clients are getting the most value out of our data, we need to be experts in every industry we work with.

As a Client Success Strategist, you will combine your industry expertise with your knowledge of Similarweb’s solutions, to drive continuous value.

You will partner with sales managers and account managers to develop and execute strategies that focus on using Similarweb data to solve for a specific customer need.

So, what will you be doing all day?

Your role as part of the Client Success Team means your daily responsibilities may include:

  • Creating and delivering decks, demos and product trials to facilitate the sales process, focusing on solving for a specific customer need
  • Consulting with client-side stakeholders on product engagement and value propagation within large international accounts (typically Fortune 500)
  • Providing ongoing value to clients and driving adoption through decks, insight emails and client workshops
  • Serving as the industry expert for your clients by following market trends to identify new opportunities for them to pursue
  • Using your professional expertise and knowledge of Similarweb to help up-skill the sales and account management team in how best to use the product for specific use-cases/personas/industries
  • Providing strategic input for our product solutions, including insight into positioning within your specific industry, go-to-market strategy and more

This is the perfect job for someone who:

  • Has at least 5+ years of relevant consulting experience for clients in the following industries: CPG, Financial services, B2B payments or logistics, Publishers & Media
  • Understands digital marketing and emerging trends in the digital landscape
  • Demonstrates the ability to produce high quality client-facing materials that drive results
  • Is highly skilled in Excel/ Google Sheets and Powerpoint/Google slides
  • Exhibits strong problem solving and critical thinking skills
  • Can manage multiple fast-paced, deadline-driven projects

**At Similarweb, collaborating with our colleagues in-office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.**

The base salary range for this position in New York City is $83,520 to $139,700+ benefits including: medical, dental and vision insurance, 401K plan, potential equity, employee stock purchase plan and paid sick and parental leave.

In addition, this position is eligible to participate in the company’s sales incentive plan, with a maximum target OTE of up to $199,540 depending upon the final terms of employment and achievement of established targets.

Individual compensation is based upon a number of factors, including qualifications and relevant experience.

The base salary range above is for the New York City metro area, and could vary for candidates in other locations.

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization.

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

Please note: We’re unable to sponsor employment visas at this time.

#LI-DC #LI-Hybrid

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