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Customer Success Manager

SimilarWeb

SimilarWeb

Administration
London, UK
Posted on Friday, February 2, 2024

Similarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions power the digital strategies of companies like Google, eBay, and Adidas. We help our customers succeed in today’s digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more. In 2021, we went public on the New York Stock Exchange, and we haven’t stopped growing since!

We’re looking for a Solution Architect to work closely with a selection of our most Strategic clients. The ideal candidate will have a background in digital marketing, data, and customer success and enjoy working directly with clients to help solve business problems and provide data-driven outcomes. This role will also serve as a product expert to help drive customer adoption and retention, generating insights and creative ideas for Similarweb solutions. This role will report to the Team Manager, Client Services, UK.

Why is this role so crucial at Similarweb?

The Solution Architect is a key player on the Strategic Team collaborating with a variety of internal cross-functional teams and supporting across all parts of the sales cycle, ensuring real business value and working in a consultative manner with our clients. You will primarily focus on the adoption of our SaaS solutions, ensuring clients are effectively trained and onboarded post-sale (partnering with our Onboarding team), and directing users to available knowledge-sharing resources (client hubs, video libraries, communication tools, etc.) You will own the value-focused (pre-sales) phase of the sales cycle, improving the win rate of the sales cycle to increase ARR of the business. You will have the opportunity to directly advise the biggest consumer goods, finance and logistics companies on their digital strategy.

So, what will you be doing all day?

  • Being the primary point of contact for all users on the account, including data methodology, onboarding, training, defining client success and engagement, ensuring progress on mutual success plans, evangelizing Similarweb and all our offerings.
  • Act as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership.
  • Identify and mitigate scope reduction and optimize growth potential; implementing proactive measures to retain and expand utilization, scope of deliverables and enhance the client experience.
  • Manage and expand a long-term Strategic customer relationship.
  • Develop strong subject matter expertise across all Similarweb solutions (focused on our SaaS offerings).
  • Ensure our clients are engaged with the platform, taking action based on our data-driven insights and understanding the value it brings them towards achieving their business goals.

This is the perfect job for someone who:

  • Solid understanding of digital marketing and customer success.
  • Experience within the CPG/FMCG sector or Financial Services preferred.
  • Client-facing experience in a scoping, success planning, and execution role.
  • Solid relationship-building skills – the ability to quickly build rapport and establish trust (both internally and with clients).
  • Experience building and maintaining relationships with executive-level stakeholders in large, global, and complex companies.
  • Analytical mindset with the ability to quickly discover, digest, and identify solutions to problems.
  • Strong presentation and storytelling skills when it comes to analyzing data to share meaningful insights.
  • Team player who can collaborate effectively with colleagues and business partners with a strong customer focus.
  • Self-motivated, proactive, and results-oriented.

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization.

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

#LI-Onsite


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