Looking for Your Next Dream Job?

Join Viola's Talent Network and get access to opportunities in Israel's top tech companies

Customer Onboarding and Education Manager



Customer Service
Burlington, MA, USA
Posted on Friday, May 17, 2024

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

We are looking for a Customer Onboarding and Education Manager to join our Client Services team.

Why is this role so important at Similarweb?

Onboarding is a vital stage of the customer lifecycle. As a Customer Onboarding and Education Manager, you will play a crucial role in ensuring that new customers have a positive and productive onboarding experience, setting the stage for their success with Similarweb.

The Customer Onboarding and Education Managers are responsible for effectively conveying the value of Similarweb to new customers, and teaching them how to set up and utilize the solution to achieve their business objectives.

So, what will you be doing all day?

Your role as part of the Onboarding Team means your daily responsibilities may include:

  • Engage with sales and account managers to learn about new customers, their business needs, objectives, position in the market, etc.
  • Initiate contact with newly acquired customers and establish a positive and welcoming first impression.
  • Onboarding Planning: Develop personalized onboarding plans, outlining key objectives and milestones, training sessions, and timelines.
  • Product Training: Conduct training sessions for customers, educating them about the values, features, capabilities, and best practices of Similarweb.
  • Relationship Building: Cultivate strong relationships with customers, and foster a sense of trust and confidence in our products and teams.
  • Documentation and Reporting: Maintain accurate records of customer interactions, onboarding progress, and any issues encountered, and provide regular reports on customer onboarding metrics and success rates.

This is the perfect job for someone who has:

  • 1-2 years of relevant experience
  • Similarweb product knowledge, Market Research, Marketing, Onboarding and Client Training
    • Technical proficiencies: Salesforce, G-Suite, Catalyst, Gainsight
    • Presentation skills: creating and delivering effective training and onboarding content (including knowledge of the related tools - slides, video editing, zoom, etc )
  • Excellent communication skills - written and verbal - Clear and effective communication is essential for explaining processes, addressing concerns, and guiding customers through the onboarding journey.
  • Creative problem solver: Quick and adaptable problem-solving skills help in addressing unexpected issues and ensuring a smooth onboarding process.
  • Empathy: Understanding and empathizing with customers' needs and challenges**At Similarweb,

**At Similarweb, collaborating with our colleagues in-office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.**

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization.

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

Please note: We’re unable to sponsor employment visas at this time.

#LI-DC #LI-Hybrid

We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.