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IT Helpdesk Specialist, UK



London, UK
Posted on Tuesday, June 4, 2024

Similarweb is the leading digital intelligence platform used by over 3500 global customers. Our wide range of solutions power the digital strategies of companies like Google, eBay, and Adidas. We help our customers succeed in today’s digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more. In 2021, we went public on the New York Stock Exchange, and we haven’t stopped growing since!

Your role as part of the R&D team means your daily responsibilities may include:

  • Provide technical support (hardware and software) in a 1000+ user global environment (tier 1 & 2)
  • Deploy, manage and monitor production systems (Windows, Linux, and OSX)
  • Intercept, evaluate, and resolve alerts, tickets, and other inquiries pertaining to the functional operation of all installed applications, hardware, and software products
  • Installing and configuring hardware, software, and networks
  • Monitoring all on-premise systems and troubleshooting issues
  • Documentation maintenance
  • Maintain and support A/V conference systems for company meetings (Zoom, Google Hangouts)
  • User management (AD, G-Suite, Okta)
  • Take part in project planning and design for new IT systems
  • Support company worldwide events
  • Work 5 days a week from the office

This is the perfect job for someone who:

  • 1-year hands-on experience in Helpdesk teams in a domain environment
  • MCSA\CCNA certification - optional
  • Experience in troubleshooting Windows and Mac’s technical issues
  • Ability to conduct independently
  • Experience in troubleshooting and configuring SaaS application technical issues (Zoom, Google Apps)
  • Experience in troubleshooting A/V technical issues
  • Excellent written and oral communication skills.
  • Ability to work simultaneously on several tasks
  • Excellent team player, problem solver, and a great interface to work with
  • The job requires participation in a 24×7 on-call rotation in order to support urgent production issues.

**This is an office based role and will require the person to attend 5 days a week at our office in Old Street**

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization.

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.


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