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VP, Customer Success, Americas



Customer Service, Sales & Business Development
Burlington, MA, USA
Posted on Friday, June 21, 2024

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

We are looking for a Vice President of Client Services to lead our America’s Customer Success function.

What makes the Similarweb Customer Success team awesome?

  • At Similarweb you have the opportunity to work with the world's biggest brands and offer solutions that have the power to have a huge impact on their business
  • As part of our GTM team you will work alongside the industry’s top talent where you will have opportunities for ongoing learning and professional development
  • You’ll be working at the forefront of marketing technology and big data - where the product is constantly evolving and getting better and better with each new iteration.
  • You get to have a direct impact on the success of the company by strategically helping clients win their market

As the VP, Customer Success at Similarweb you will develop and manage a high-performing team to exceed our ambitious targets. The team works with prospective and existing clients to understand their business objectives and can effectively communicate the value proposition of Similarweb’s software-as-a-service (SaaS) platform, service, and data offerings.

This is the perfect role for someone who has:

  • Experience building and growing customer success teams at a SaaS company.
  • Led Customer Success Teams: CSMs that run the day-to-day needs of an account to ensure users are getting maximum value from our solutions (success planning, QBRs, usage monitoring etc) to drive maximum revenue retention.
  • Experience in digital marketing and/or consulting.
  • Collaborated with diverse multinational and global enterprise-level companies.
  • Experience collaborating with both new business and growth teams. Specifically, understand the lifecycle of SaaS customers and the key roles necessary to support such customers.
  • Led teams of 40+ people.
  • A desire to create and nurture strong client relationships.
  • Ability to manage a diverse team of individuals. This includes early-stage career individuals who are eager to grow and develop as well as senior team members who need less management and more support and teamwork to execute their objectives.
  • Team player. Looking for someone who enjoys working as part of a team. Experience leveraging remote resources and working with company resources outside their market as well as rolling their sleeves up and getting involved where needed.

What will I bring to the team?

  • 10+ years experience in leading customer-facing organizations
  • Ability to manage influence through persuasion, negotiation, and consensus-building
  • Ideally combined background of post-sale and sales experience
  • Strong empathy for customers and passion for revenue and growth
  • Deep understanding of value drivers in recurring revenue business models
  • Analytical and process-oriented mindset
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative leader with the ability to inspire others
  • Excellent communication and presentation skills

**At Similarweb, collaborating with our colleagues in-office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.**

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization.

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

Please note: We’re unable to sponsor employment visas at this time.

#LI-SS #LI-Hybrid

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