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Team Manager, Account Management, Enterprise



Sales & Business Development
Burlington, MA, USA
Posted on Tuesday, July 9, 2024

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical, and good people.

We're looking for a Team Manager for our Enterprise Account Management team! This role will be responsible for driving the US Enterprise AM Team towards growth and renewals for client subscriptions. You'll develop the expansion playbook for existing accounts to grow annual recurring revenue and will work closely with Sales, Onboarding, Support, Consulting, Strategy, and Marketing to ensure accounts are set up for success and receive the value necessary to ensure renewals and high client satisfaction.

As a Team Manager of Enterprise Account Management at Similarweb, you will:

  • Manage the Enterprise Account Management team to drive expansions and renewals of existing subscription customers. (7-9 team members).
  • Join meetings and consult clients by deeply understanding core product use cases and actionable digital insights to help drive client KPIs.
  • Refine the Account Management playbook, including core metrics necessary for client renewals.
  • Work closely with the Client Success Teams, Onboarding Teams, and Technical Solutions teams to drive product adoption.
  • Hire, train, and continuously coach and develop account managers
  • Forecast renewal+upsells and report to senior leadership.
  • Focus on ensuring the Account Manager’s engagement and motivation remains high. Responsible for discussing career development and planning, and also being able to address and course correcting performance or staff issues.

This is the perfect opportunity for someone with:

  • 2+ years of experience in management and training of Enterprise Account Management teams.
  • 6+ years of client-facing experience with Enterprise clients while working with a digital enterprise product as a Customer Success Manager, Account Manager, or Account Executive.
  • Proven track record of driving renewal and sales metrics.
  • Intermediate to Advanced knowledge of digital marketing.
  • Comfort working cross-functionally with Sales, Product, and Marketing to develop a subscription business with strong renewal characteristics.
  • Understanding of digital channels such as SEO, Paid Search, Display, Affiliate, Social, Email, etc.
  • Experience with SimilarWeb, Google Analytics, Adobe, and other digital measurement or marketing tools a HUGE plus.
  • Experience building processes and operationalizing through tools, like Salesforce

**At Similarweb, collaborating with our colleagues in-office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.**

Why you’ll love being a Similarwebber:

You’ll actually love the product you work with: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization.

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here.

Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. Our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

Please note: We’re unable to sponsor employment visas at this time.

#LI-SS #LI-Hybrid

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