Field Customer Success Representative
About The Position
Taranis is a leading precision agriculture intelligence platform, offering a cloud-based solution that utilizes Satellites, Drones, and Artificial Intelligence (AI) to support crop advisors and growers. Our solution helps prevent crop yield loss due to insects, crop disease, weeds, and nutrient deficiencies.
Taranis has raised over $100M from leading VC investors and is being led by a professional team with deep experience in agriculture, drones, and AI.
We are looking for a Customer Success Representative to join our field team in Hiawatha, Kansas and be the face of Taranis for our customer! As a Customer Success Representative working in a customer office, the primary responsibility will be to ensure the success and satisfaction of our customers. You will act as a connection between the customer and our organization, building strong relationships and driving sales enablement. Your role will involve providing exceptional service, understanding customer needs, and proactively addressing their concerns. You will be an advocate for the customer, working closely with various internal teams to ensure their needs are met and their expectations are exceeded.
This is a full-time position, including some travel within the sales territory.
- Customer Relationship Management: Build and maintain strong relationships with the customer, serving as their main point of contact. Develop a deep understanding of their business objectives, challenges, and opportunities.
- Customer Onboarding and Training: Guide customers through the onboarding process, ensuring a smooth transition, and constantly reinforcing the value of our product and service. Conduct training sessions to help customers on product features and best practices.
- Account Follow Up: Proactively monitor customer accounts, identify potential issues, and take necessary actions to mitigate risks. Collaborate with the sales team and the Senior CS to identify upsell and renewal opportunities with the account.
- Customer Support and Issue Resolution: Address customer inquiries, troubleshoot problems, and provide timely and effective solutions. Coordinate with our technical support team to resolve complex issues and ensure a high level of customer satisfaction.
- Customer Feedback and Advocacy: Act as the voice of the customer within the organization, gathering feedback, insights, and suggestions for product improvement. Advocate for customer needs and contribute to the continuous enhancement of our offerings.
- Customer Success Metrics: Identify trends and patterns to proactively identify areas for improvement and drive customer success initiatives.
- Customer Success Planning: Collaborate with customers to develop and execute customer success plans tailored to their specific goals and objectives. Ensure alignment between customer expectations and our organization's capabilities.
- Customer Success Documentation: Maintain accurate and up-to-date customer records, including interactions, support tickets, and account details. Document customer success stories and share them internally to promote best practices and success strategies.
- Agronomic, ag-retail or farming experience.
- Proven experience in a customer-facing role, preferably in customer success.
- Excellent interpersonal and communication skills, both verbal and written.
- Strong problem-solving skills and ability to think strategically.
- Empathy and a customer-centric mindset.
- Ability to work collaboratively with cross-functional teams.
- Proficient in using customer relationship management (CRM) software.
- Results-oriented and able to work in a fast-paced environment.
To maintain and cultivate our unique DNA in Taranis, we look for people who
- Love what they do and are passionate about making an impact
- Able to adapt quickly in an intensive, fast-paced environment
- Own strong attention to details and sense of accountability
- Quick learners, organized and personally dedicated to accomplishing objectives
- Master multitasking, Hands-on, own high work ethic and prioritize workload
- Excellent analytical skills combined with impeccable business judgment
- Have great communication skills