TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

The Role:

We are seeking a highly experienced and results-oriented Client Strategist to join our team. This pivotal role will work directly with our clients, utilizing deep industry expertise to design, implement, and optimize strategies that drive superior account recovery outcomes. The Client Strategist will act as a trusted advisor, translating client business needs into effective Retain implementations, ultimately ensuring our clients achieve the best possible results.

Benefits & Perks

Everything you need to work remotely
Unlimited PTO
Medical/dental/vision insurance
401k through Charles Schwab
Flexible Spending Account, Limited FSA, and Health Savings Account- with an eligible health care package.
Company-paid short-term and long-term disability plus basic life insurance.
Family-friendly maternity and paternity leave
Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
Paid time off to do volunteer work in your community.
Access to the Wellness Coach app for you and 5 family members

Key Responsibilities:

Client Partnership & Strategy Development:
Collaborate directly with clients to understand their specific business goals, strategies, operational processes, and technical requirements to determine how the Retain product may assist clients.
Develop tailored platform solutions that align with client’s strategy objectives and industry best practices.
Provide strategic guidance on optimizing performance by leveraging the Retain platform's full suite of features to maximize customer engagement.
Serve as a subject matter expert on Retain's capabilities during client interactions, sales consultations, and implementation meetings.
Data Analysis & Optimization:
Analyze client performance data to identify trends, opportunities, and areas for improvement.
Work with internal data teams to ensure accurate reporting and to leverage insights for strategic adjustments.
Implementation & Process Enhancement:
Partner with implementation teams to translate strategies into actionable plans, supporting the development of Business Requirements Documents (BRDs) and ensuring technical feasibility.
Contribute to the content strategy and ensure quality assurance for client communications (e.g., EVNs, disclosures, SMS, voicemails), ensuring they are impactful and compliant.
Participate in discussions around product functionality, offering insights on how features can be leveraged for better client outcomes.
Internal Collaboration & Training:
Collaborate closely with sales, client success, product, and engineering teams to ensure a cohesive client experience and continuous product improvement.
Share industry knowledge and best practices across internal teams.
Act as the voice of the customer in internal strategy discussions

Educational Requirements:

Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Business, or related discipline) required.

Experience:

12+ years of experience in B2B SaaS or financial services, preferably within collections, or related regulated industries.
Demonstrated success in leading cross-functional teams to scale enterprise-grade products with complex technical underpinnings.
Proven experience working with clients and prospects translating requirements to deliver world class solutions
Experience leveraging AI/ML technologies to drive user engagement, automation, or decision-making is highly desirable.

Product Strategy & Execution:

Exceptional ability to translate client needs and market dynamics into clear product features, and priorities.
Track record of making data-informed decisions and defining metrics that measure impact, adoption, and customer success.

Leadership & Collaboration:

Ability to inspire, align, and drive cross-functional teams, including product, compliance, sales, and client success.
Experience working within a highly regulated industry and balancing innovation with compliance requirements.
Demonstrated ability to build trust and alignment with senior stakeholders and external partners.

Communication & Influence:

Excellent verbal and written communication skills, with the ability to present strategies, complex issues, and insights clearly to technical and non-technical audiences.
Adept at influencing without authority and creating consensus in a matrixed environment.

Attributes:

Strategic thinker with a strong bias for action and a customer-first mindset.
Comfortable navigating ambiguity and driving clarity in dynamic, fast-paced environments.
High integrity, strong work ethic, and a passion for solving hard problems with smart solutions.

Physical Requirements:

Ability to remain in a stationary position, often standing or sitting for prolonged periods.
Repetitive finger motion to press keys and enter text or data into a computer by means of a keyboard.

We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.

Our Dedication to Diversity & Inclusion

TrueML and TrueAccord are equal-opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions, and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For California Applicants: we collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

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