TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.

With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.

Join our mission-driven team as a Collections Specialist, where your goal is to humanize the debt resolution process. This isn’t your typical “collections job” - this is a jumping off place for your career.In this role, you will help consumers navigate their way back to financial health by replacing high-pressure tactics with active listening and collaborative problem-solving.

We train & grow our team members - both offering opportunities for advancement & promotion within the Collections team as well as serving as a potential entry point to other teams across our company! You’ll find previous collectors now in roles as leaders, working in operations, and even contributing as developers & IT professionals. Our belief that our continued success and growth are the proof that our empathy-first approach is the most effective tool for debt recovery.

Our next training class begins May 26th, 2026! Secure your spot today.

What You'll Do:

Advocate for the Consumer: Act as a primary resource for individuals facing financial hurdles, using clear and compassionate communication to guide them toward a resolution.

Master Multi-Channel Engagement: Drive account success by managing a high volume of interactions across phone, email, and digital chat platforms.

Architect Payment Solutions: Work directly with consumers to build sustainable, realistic payment plans that align with their current budget while satisfying their financial obligations.

Uphold Ethical Standards: Maintain our reputation for integrity by ensuring every conversation adheres to strict compliance guidelines and our internal "empathy-first" quality standards.

Contribute to Process Growth: Work closely with your peers to share insights and feedback that help us refine our technology and improve the way we serve our community.

Who You Are:

Natural Negotiator: You have a talent for persuasion and find satisfaction in turning a "no" into a "yes" through logical explanation and professional influence.
You Solve Problems: You don't just see a balance; you see a puzzle. You enjoy finding creative "win-win" outcomes that provide relief to the consumer and results for the business.
A Go-Getter (even when the going is tough): You’re resilient, tough, and know what it takes to get things done. You don’t get lost in the little things or pulled off-course. You have “grit” & determination and you own your responsibilities.
An Empathetic Professional: You believe that high-quality customer service is the foundation of successful debt recovery and can maintain a positive, supportive tone in every interaction.
Reliable and Goal-Driven: You are a dependable teammate who takes pride in meeting your daily targets and showing up for your team every single day.

No previous collections experience is required!

All you need is a high school diploma or GED and a desire to help people.

What We Offer (Perks & Benefits)

Flexible vacation
Medical/dental/vision insurance
Traditional/Roth retirement savings options
Company-paid disability and life insurance
Flexible Spending Account & Limited FSA
Family-friendly parental leave, volunteer and voting time off
On-demand wellness platform access for you and 5 friends and family
PerkSpot discount program for 900+ merchants nationwide

Onsite & Physical Requirements

This is an onsite position based in our local office and regular, in-person attendance is an essential function of the role. The position requires collaboration, participation in in-person meetings, access to office resources, and partnership with cross-functional teams.

This role is primarily performed in a professional office environment and involves computer-based work, including extended periods working at a computer, using standard office technology, and communicating through verbal, written, and digital channels. The role may require moving throughout the office and occasionally lifting or moving office materials up to <10 pounds. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

Such roles may require occasional flexibility outside of standard business hours to support business needs, cross-time-zone collaboration, or key meetings. Occasional local and/or international travel may also be required.

Personally Identifying Information

We collect personal information for employment purposes. We do not sell personal information. Most of the information we have is provided to us by you and/or collected as part of the employment process. For more details on how we use, share, and delete personal information see our Privacy Policy.

Dedication to Diversity & Inclusion

We are an equal opportunity employer. We promote, value, and thrive with a diverse and inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

20 - 20 USD

For U.S.-based hires, the pay rate for this role is currently set at $20 per hour. The applicable pay rate for any individual hire depends on the geographic labor market associated with the employee’s primary work location along with other factors such as relevant skills, experience, and qualifications.

Geographic labor markets are divided into "tiers" based upon a number of factors, including cost of living. Below, you'll find a few example cities representative of each tiers:

U.S. Geo Tier 3 (i.e. Kansas City, Jacksonville, Indianapolis)

We encourage you to speak to your recruiter to learn more about our compensation philosophy as well as discuss our benefits, total rewards, and opportunities for growth.

Apply now

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