POSITION SUMMARY

• Contact clients to follow up on overdue invoices and ensure timely payments.
• Address and resolve basic payment issues while maintaining positive client relationships.
• Monitoring the billing mailbox, highlighting & escalating cases as needed.
• Generate and maintain aging reports for review by senior team members.
• Maintain accurate records of client interactions and update contact details when appropriate.
• Prepare routine dunning emails to clients for overdue accounts.
• Identify and escalate payment discrepancies and risks to Team Leads.
• Manage and upload invoices into 3rd party platform when necessary.
• Applying cash received in the bank to the corresponding open invoices.
Metrics
• Meet individual cash collection targets as designated by management.
• Maintain overdue accounts within acceptable thresholds.
• Address and resolve client requests impacting payments within agreed service levels.

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WHAT YOU'LL DO

• High school diploma or equivalent; college coursework in finance or business is a plus.
• 2+ years of experience in collections or accounts receivable.
• Excellent written and verbal communication skills (in English)
• Proficiency in MS Office. Experience with Oracle is a plus.
• Basic knowledge of accounting principles.
• Strong organizational skills, ability to multitask and prioritize in a fast-paced and deadline-driven environment, with a keen eye for detail and accuracy.
• Demonstrates problem-solving skills and a customer-focused / customer service mindset
• Ability to escalate cases to Team Leads effectively.
• Ability to work both independently and collaboratively within a team environment fostering positive working relationships
• Commitment to fostering a quality-driven, inclusive workplace culture.
• Positive, proactive, and adaptable attitude.

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WHAT YOU'LL NEED

We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​

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