POSITION SUMMARY

We are seeking an experienced Software Implementation Manager to lead software deployment projects for our middle-market to small-enterprise clients. This role is integral to ensuring a seamless and positive implementation experience, fostering long-term client relationships, and driving customer success. You will collaborate with internal teams and clients to deliver dynamic, strategic implementation solutions.
This position requires strong communication skills, technical expertise, business process acumen, and excellent organizational and time-management abilities to manage multiple projects effectively.

Candidates must be available to work APAC hrs - local start time 3:30am

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WHAT YOU'LL DO

• Lead and oversee multiple simultaneous software implementation projects.

• Maintain and update project documentation, including timelines, key milestones, and status reports.

• Coordinate and lead client meetings and stakeholder engagements throughout project lifecycles.

• Follow Veritone Hire’s implementation methodology and best practices to ensure a seamless client experience.

• Adhere to project SLAs, documenting any timeline deviations and necessary adjustments.

• Identify, troubleshoot, and resolve implementation-related issues proactively.

• Perform quality assurance checks before delivering software setups or project deliverables to clients.

• Maintain consistent and transparent communication with all stakeholders, providing regular updates on project status, risks, and milestones.

• Develop and execute comprehensive project plans, updating them as needed to accommodate changes.

• Conduct training sessions for client administrators and end-users to drive software adoption.

• Oversee the setup and integration of third-party partner modules.

• Demonstrate expertise in Veritone Hire's products and services and stay updated on industry trends.

• Support beta testing for new software features and functionalities, providing valuable feedback to the product team.

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WHAT YOU'LL NEED

• 2-4 years of experience in a client-facing role, preferably in HR, Recruiting, or Project Management.

• Software project management experience preferred.

• A bachelor's degree is a plus.

• French language proficiency is a plus.

• Certifications such as PRINCE2, PMP, or LSSGB are a plus.

• Strong multi-tasking and time-management skills.

• Detail-oriented with the ability to synthesize complex information into key takeaways.

• Ability to adapt communication styles based on audience needs.

• Strong problem-solving and risk-mitigation skills.

• Ability to identify trends, analyze data, and apply insights to improve implementation strategies.

• A flexible and adaptive approach to project types and process improvements.

• Positive, professional attitude with a collaborative mindset.

• Capable of motivating, managing, and mentoring both internal and external stakeholders.

• Comfortable leading web conference meetings and webinars.

• Advanced MS Office Suite skills, including Project and/or Visio.

• Salesforce experience is a plus.

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